Troubleshooting 4620Sw/4621Sw Applications - Avaya 4620SW User Manual

Telephone Management and Troubleshooting
Problem/Symptom
A feature does not work as
indicated in this guide. For
example, the Redial button
does not operate as described
All other telephone problems

Troubleshooting 4620SW/4621SW Applications

Problem/Symptom
GENERAL:
A feature does not work as
indicated in this guide, or does
not work as it had previously
worked
You are logging on to a new
telephone and that telephone
does not display your old data
and settings
PHONE APPLICATION:
88 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide
Suggested Solution (continued)
Verify the procedure and retry. For certain
features, you must lift the handset first or place
the telephone off-hook.
Contact your System Administrator if this action
does not produce the desired result. Your
telephone system might be specially
programmed for certain features applicable only
to your installation.
Contact your System Administrator.
Suggested Resolution
Verify the procedure and retry.
Check troubleshooting for the specific application
with which you are working.
Ensure that any options have not been changed.
Contact your System Administrator if these
actions do not produce the desired result.
Your new telephone is not retrieving data from
the same location as your original telephone, or
you need to provide a user name and password.
Follow the procedure in
Backup Option to administer your current
telephone with the necessary parameters. If this
procedure does not solve the problem, contact
your System Administrator.
Review the previous section,
Troubleshooting Chart.
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Setting the Automatic
Basic
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