Basic Troubleshooting Chart - Avaya

4620 User Manual

Basic Troubleshooting Chart

Basic Troubleshooting Chart
Problem/Symptom
Phone does not activate after
connecting it the first time
Phone does not activate after
a power interruption
Phone worked earlier but
does not currently seem to
work
Display shows an
error/informational message
Speakerphone does not
operate
8-4
Issue 1 July 2002
Chapter 8: Telephone Management and
Suggested Solution
Unless your System Administrator has
already initialized your telephone, you may
experience a delay of several minutes
before it becomes operational. Upon
plug-in, your telephone immediately
begins downloading its operational
software, its IP address, and any special
features programmed by your System
Administrator from the server to which it is
connected. Report any delay of more than
10 minutes to your System Administrator.
Allow a few minutes for re-initialization
after unplugging, powering down the
phone, server problems, or other power
interruption causes.
Contact your System Administrator.
Most messages involve server/phone
interaction. If you cannot resolve the
problem based on the message received,
contact your System Administrator for
resolution.
Ask your System Administrator if your
Speakerphone has been disabled.
Troubleshooting