Nortel CallPilot 150 Administration Manual page 127

The managers
Bridge Stone managers have a personal CO line that appears on their private telephone and their
receptionist's telephone. The receptionists answer the managers' calls, and then transfer the calls
to the manager's telephone. The receptionist's phone is CFNA to CallPilot.
If a manager is unavailable to take a call, the call rings back at the receptionist's set. The
receptionist handles the call by asking the caller to leave a voice message in the manager's
mailbox. If the caller wants to leave a message, the receptionist transfers the caller using the
CallPilot Transfer feature ≤·°fl.
When CallPilot is set up this way, CFNA for the manager's set is not used. The receptionist
answers the manager's calls and uses CallPilot's Transfer feature to transfer the caller to the
manager's telephone. The CallPilot Transfer Callback Feature returns the call to the receptionist's
telephone if a manager is not available to take a call.
Note: The receptionist's telephone has a ringing line appearance. This telephone cannot
be forwarded to another telephone.
Shipping and Receiving
The employees in this department share the same telephone. This department uses one telephone
line that is assigned to the loading dock. This extension is assigned to Path 3 of the CCR Home
Menu.
The shipping and receiving department mailbox greeting informs callers they can leave a message
‚
or press to speak with the receptionist. The receptionist's phone is CFNA to CallPilot.
Chapter 12 CallPilot configuration tips
CallPilot 150 Telephone Administration Guide
127