Troubleshooting Callpilot - Nortel CallPilot 150 Administration Manual

Chapter 11

Troubleshooting CallPilot

This chapter describes problems that can occur when you operate CallPilot, and possible solutions.
The Automated Attendant does not answer calls
• Verify that you have assigned lines to the Greeting Table.
• All the channels can be busy. Try calling back. Your call is answered when a channel is
available.
• If the channels are frequently busy, it indicates there is too much activity. Contact your advice
line or sales representative.
CLID information is lost or CLID routing is not routing calls
Make sure that the Automated Attendant is set to answer after two or more rings. If you use analog
lines, CLID information is not available until after the second ring. For information about setting
the number of rings, refer to
The Automated Attendant transfers some callers to the General Delivery Mailbox
The system requires a tone dial telephone signal and a minimum voice level. The system waits for
a caller to respond. If a response is not received, the call transfers to the receptionist or designated
Operator. If they are not available, the call transfers to the General Delivery Mailbox. Calls also
transfer to the General Delivery Mailbox if an extension does not have a mailbox.
For the system to transfer calls correctly, each mailbox must have a unique extension number. To
verify that mailboxes have a unique extension number, print the Directory Report. You can print
reports using CallPilot Manager. For more information refer to the CallPilot Manager Set Up and
Operation Guide.
Greetings play at the wrong time of day
There are four possible causes for this problem:
1
The Business Status is not set to open. Refer to
information.
2
The wrong greeting numbers are assigned to the Greeting Table.
3
The business hours are set incorrectly.
4
The system time and date are incorrect for your telephone system.
Greetings play on the wrong line
Verify that your lines are assigned correctly. If you find the information is incorrect, you must
reassign lines to the Greeting Table. Refer to
"Configuring line answering" on page
"Configuring line answering" on page
49.
"Setting the Business Status" on page 94
CallPilot 150 Telephone Administration Guide
113
for
49.