Announcements; Attendant Console; Best Service Routing (Bsr); Call Classification - Avaya ESS User Manual

Announcements

Announcements are available to callers when the announcement is under the control of the
ESS server.

Attendant Console

When a Port Network fails-over to an ESS server any attendant console in that Port Network will
come into service in the Night Service mode. Calls can be taken from the attendant console
after the console is taken out of Night Service. Only the trunks under the control of the servicing
ESS server will be affected by the deactivation of the Night Service mode. The ESS server
assumes that any console that it cannot control is out of service.

Best Service Routing (BSR)

BSR polling works if the facility used for routing the polling call is under the control of that ESS
server.

Call Classification

Call Classification will work only if there are one or more Call Classification resources under the
control of the ESS server.

Call Coverage

Calls may follow a call coverage path only if the route is under the control of the same ESS
server. If the covered party is not under the control of the ESS server, the covering call will go
immediately to coverage.

Call Vectoring

Routing a call using Call Vectoring is successful only if the route-to-endpoints are under the
control of the ESS server. This is true whether the endpoint is another station, adjunct, or route
in a routing pattern.
Feature considerations
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