Registration; Ess Server Is Not Registered With The Main Server - Avaya ESS User Manual

Maintenance Web Interface commands that can be used to verify ESS server configuration are:
Configure Server > configure ess: Used to specify whether the server is a Main
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server or an ESS server. If it is an ESS server specify an address for a CLAN and the
Main server(s).
Configure Server > Set Identities: Used to set the Server IDs of the individual
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servers.

Registration

ESS server is not registered with the Main server

During normal operation an ESS server registers with the Main server. Under normal conditions
an ESS server may not register with the Main server if the ESS server is resetting. The ESS
server resets when it receives a new translation file or when it is first enabled. This should be a
temporary condition.
See the Maintenance Object
to ESS server registration. Error 257 should be logged when an ESS server is administered on
the Main server but is not registered.
On the Main server, use the following list of commands to troubleshoot an ESS server that is not
registering with the Main server:
1. Use the display system-parameters ess to verify that the ESS server is properly
administered. An ESS server must be administered on the Main server before it can register
with the Main server. Record these values for use when troubleshooting.
2. Use the SAT ping ip-address board <location> nnn.nnn.nnn.nnn command to
verify connectivity between the Main server and the ESS server. Where, <location> is
the location of the CLAN board the ESS server is trying to register with and
nnn.nnn.nnn.nnn is the IP address of the ESS server.
3. Use the display events command with a category of denial to display denial events
related to ESS. The ESS registration denial events are in the 36xx range. See Maintenance
Alarms for Avaya Communication Manager 3.0, Media Gateways and Servers. 03-300430
for descriptions of individual ESS denial events.
4. Use the list trace ras ip-address command to monitor registration requests from
the ESS server. This command will display registration requests from the ESS server and
the associated response from the Main server. Note that under normal operation a Keep
Alive (KA) message is periodically sent from the ESS server to the Main server. This should
not be confused with a registration failure.
Enterprise Survivable Server - Troubleshooting
ESS (Enterprise Survivable Server) on page 173 for errors related
Issue 1.1 June 2005 165