Troubleshooting; Problems With Transmission - Xerox WorkCentre M24 Reference Manual

13.6

Troubleshooting

This section describes troubles that may occur during an outgoing iFax transmission and
their solutions.
See "Chapter 11 Troubleshooting" (P. 229) for troubles other than iFax communication.
13.6.1

Problems With Transmission

This section describes troubles that may occur during an outgoing iFax transmis-
sion and their solutions. See the following for troubleshooting hints to solve the
problems. If you cannot solve the trouble with the following help, contact our
Customer Support Center.
Items to check
Is the transmission proce-
dure correct?
Is the network correctly con-
nected?
Is the mail address for your
machine specified correctly?
Is the E-mail address of the
recipient correctly specified?
Is the profile correctly con-
figured?
Are too many pages
included in one transmission
session?
Did you try to send an E-
mail with a size exceeding
the restriction of the mail
server?
Solution
Check your sending procedure and
re-send.
Verify the network connection and
configurations.
Check that the E-mail address of
your machine (Machine Mail
Address and SMTP Server
Address) has been correctly set up.
Check the E-mail address of the
recipient as displayed on the
screen.
If you have specified your recipient
with the Address Number feature
(Address Book, Address Number or
One Touch button), check that the
correct E-mail address has been
registered. If it is incorrect, make a
correction.
Check the type of profile supported
by the machine of the recipient and
re-send your data.
Reduce the number of pages for
one transmission and re-send them
or change the settings for Split Size
of Outgoing E-mail in Internet Ser-
vice.
Large size E-mails may not be sent
or received depending on the sys-
tem environment, such as the mail
server limitation. Check the environ-
ment of the recipient.
Reference
"13.3.1 Sending E-
mails" (P. 270)
"13.2.2 Environ-
ment Setting"
(P. 262)
"13.3.1 Sending E-
mails" (P. 270)
"9.3 Setting an
Address Number"
(P. 150)
"13.3.1 Sending E-
mails" (P. 270)
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