Problems With The Printer; General Printer Problems - Xerox Phaser 6121MFP User Manual

Troubleshooting

Problems with the Printer

This section includes:
•

General Printer Problems

• 2-Sided Printing Problems
• Printer Management Problems
If you encounter a problem with your printer, use the following table to troubleshoot and fix the
problem. For additional troubleshooting information, see
Warning:
Never open or remove printer covers that are secured with screws unless specifically
instructed to do so in the manual. A high voltage component can cause electric shock. Do not try to
alter the printer configuration or modify any parts. An unauthorized modification can cause smoke
or fire.
Caution:
Probable causes of trouble are that the printer, computer, server or other hardware is not
correctly set for the network environment you are using, or a printer restriction has been exceeded.
General Printer Problems
Symptom
No power to the printer.
The control panel displays the
Toner Low message much
sooner than expected.
184 Phaser 6121MFP Multifunction Printer
User Guide
on page 184
on page 187
on page 188
Cause
The power cord is not correctly
plugged into the outlet.
Something is wrong with the outlet
connected to the printer.
The power switch is not correctly
turned on.
The printer is connected to an
outlet with a voltage or frequency
that does not match the printer
specifications.
One of the toner cartridges may be
defective.
Printed with heavy toner coverage.
Help Resources on page 208.
Solution
Turn off the printer if on, confirm
that the power cord is correctly
plugged in, then turn on the printer.
Plug another electrical device into
the outlet and see whether it
operates properly.
Turn off the printer, then turn on
the printer.
Use a power source with the
specifications listed in
Specifications
Remove the toner cartridges and
inspect them for damage. Replace
any that are damaged.
Check the paper specifications to
ensure you are using the correct
type. See Paper Usage Guidelines
on page 53, and
page 56. Also check that you are
using Xerox-approved toner.
Electrical
on page 211.
Usable Paper on