Functions used for receiving calls
Step by step
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58
Available/Unavailable agent for a UCD group
Agent available
Activates an agent to start receiving calls within a
group.
n
Lift the handset.
Enter the code to become available in the UCD sub-
scriber group.
w
Wait for a confirmation tone.
t
Replace the handset.
Agent unavailable
Allows an agent to leave the group temporarily.
For example, a meeting.
n
Lift the handset.
Enter the code to become unavailable in the UCD sub-
scriber group.
w
Wait for a confirmation tone.
t
Replace the handset.