Step by step
Individual
The Individual Pickup feature allows a system extension
to answer a call that rings in a different known extension
number.
Required: A known extension is ringing.
n
Lift the handset.
qim
Enter the code for Individual Pickup.
p
Enter the extension number (e.g. 11/101).
w
Wait for the call to be answered.
s
Start conversation.
Call forwarding
This allows a call to be forwarded up to two times
another extension or call group, or even for a configured
external number.
Internal
Internal call forwarding reroutes calls made to an exten-
sion to another specified extension or to a voice mail
server, call group of FAX/DID.
n
Lift the handset.
qee
Enter the code for internal call forwarding.
p
Enter the number for the
1. Extension you want to call (e.g., 11/101).
2. UCD subscriber group for voice mail (e.g., 790).
3. Call group (e.g 770)
[1] When a UCD agent enables call forwarding, the agent is automati-
cally logged out of the group. When the agent is logged into the
group, call forwarding is deactivated. When a UCD agent enables
call forward no answer, the agent's status becomes unavailable.
When the status is available, call forwarding is deactivated.
Disabling call forwarding does not affect the UCD agent status.
[2] Cascaded forwarding is possible up to the third destination, i.e.,
destination 1 has call forwarding to destination 2 and destina-
tion 2 has call forwarding to destination 3. Any call to destination
1 will be forwarded to destination 3. If destination 3 has call for-
warding, this will not be made (see Programming Manual -
A31003-K1160-B804-*-*, Cascaded call forwarding).
Functions used for receiving calls
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