Problem Solving; Troubleshooting - Crestron Isys TPMC-12L Operation Manual

Crestron TPMC-12L

Problem Solving

Operations Guide – DOC. 6686C

Troubleshooting

The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPMC-12L Troubleshooting
TROUBLE POSSIBLE CAUSE(S)
Touch screen Touch screen is not
does not function. communicating with the
network.
Touch screen is
incorrectly calibrated.
Touch screen is Incorrect network wiring.
not responding.
Touch screen Cresnet
ID is not set to match
the Net ID in the SIMPL
program.
Touch screen Cresnet
ID is not unique; two or
more units share the
same ID.
Touch screen Standby timeout has
display is dark. elapsed.
Screen brightness is
improperly set.
Unexpected Touch screen is
response from the incorrectly calibrated.
touch screen.
(Continued on following page)
®
Isys 12" Wall Mount Touch Screen
Use Crestron Toolbox (via
SIMPL Windows or VT Pro-e)
to poll the network. Verify
network connection to the
touch screen.
Enter the setup menu or use
Crestron Toolbox to initiate
the calibration sequence and
recalibrate. (Refer to "Touch
Screen" which starts on page
21.)
Touch the screen to remove
any message and verify
correct wiring to all
connectors.
Use Crestron Toolbox to poll
the network. Verify that the
Cresnet ID for the touch
screen is properly set to
match the Net ID in the
SIMPL program.
Use Crestron Toolbox to poll
the network and verify that
each ID is used only once.
Touch the screen to
reactivate.
Adjust screen brightness from
the setup menu. (Refer to
"Setup Menu Details" which
starts on page 18.)
Enter the setup menu or use
Crestron Toolbox to initiate
the calibration sequence and
recalibrate. (Refer to "Touch
Screen" which starts on page
21.)
®
12" Wall Mount Touch Screen: TPMC-12L • 59
Isys
CORRECTIVE ACTION