Problem Solving; Troubleshooting - Crestron TPS-6X Series Operation Manual

Crestron TPS-6X Series

Problem Solving

Operations Guide – DOC. 6875B

Troubleshooting

The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPS-6X Troubleshooting
TROUBLE POSSIBLE CAUSE(S)
Device does not Battery is discharged.
function.
TPS-6X is not receiving
power.
Device is not
communicating with the
network.
Device is not receiving
power from a Crestron
power source.
Device is not receiving
sufficient power.
Rear panel battery
switch is OFF.
Touchpanel is not Touchpanel Net ID is
responding. not set to match the Net
ID in the SIMPL
program.
Touchpanel Net ID is
not unique; two or more
units share the same ID.
No IP address
configured/obtained on
the TPS-6X.
Invalid control system IP
address / IP ID set up
on the TPS-6X.
(Continued on following page)
Isys™ 5.7" Wireless Touchpanels
Isys™ 5.7" Wireless Touchpanels: TPS-6X Series • 53
CORRECTIVE ACTION
Place the TPS-6X on the
(included) TPS-6X-DS (or
with the TPS-6XNL, the
TPS-6XNL-DS) Docking
Station and charge the
battery.
Verify power to (included)
TPS-6X-IMCW Interface
Module.
Use Crestron Toolbox to poll
the network. Verify network
connection to the device.
Use the provided Crestron
power source. Verify
connections.
Use the Crestron Power
Calculator to help calculate
how much power is needed
for the system.
Move rear panel battery
switch to ON position.
Use Crestron Toolbox to poll
the network. Verify the Net ID
for the touchpanel is properly
set to match the Net ID in the
SIMPL program.
Use Crestron Toolbox to poll
the network and verity that
each ID is used only once.
Use the internal setup menu
(refer to "COMM" which starts
on page 19) or Crestron
Toolbox to create/verify
Ethernet settings.
The IP address (or host
name) for the control system
is invalid or the IP ID does not
match the one defined in the
SIMPL program. Refer to
"COMM" which starts on page
19 to define IP addresses.