Problem Solving; Troubleshooting - Crestron Isys TPS-6L Operations & Installation Manual

Crestron TPS-6L

Problem Solving

Operations & Installation Guide – DOC. 6630A

Troubleshooting

The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPS-6L Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
TPS-6L not
Net ID is not correct.
functioning.
Net ID is not set to
match the Net ID
specified in SIMPL
Windows.
Net ID is the same as
another device's Net
ID.
Buttons do not Net ID incorrect or
function when does not match SIMPL
pressed. Windows program.
Button press Incorrect
yields incorrect programming.
result.
Unexpected Touchpanel is
response from the incorrectly calibrated.
touchpanel.
Communications Improper Ethernet
via the LAN port is connection (IEC).
not functioning.
Incorrect touchpanel
selected in SIMPL
Windows.
Another device set to
the same IP address.
Possible bad port on
the hub.
®
Isys 5.7" Wall Mount Touchpanel
CORRECTIVE ACTION
Verify the Net ID In Crestron Toolbox.
Verify SIMPL Windows program for
setting Net IDs.
Assign a different Net ID.
In Crestron Toolbox, check Functions |
CresnetID to verify Net ID. Verify
SIMPL Windows program ID.
Verify SIMPL Windows program.
Enter "SETUP MODE" or use Crestron
Toolbox to initiate the calibration
sequence and recalibrate.
Verify proper connection at touchpanel
LAN port.
Select "Touchpanel (Ethernet)" instead
of "Touchpanel (Cresnet)".
Obtain new touchpanel static IP
address.
Use crossover cable to connect
directly to the Ethernet port on a PC
and ping the IP address of the
touchpanel to confirm communication.
If it is good, confirm hub port by testing
with another Ethernet device.
®
5.7" Wall Mount Touchpanel: TPS-6L • 45
Isys