Problem Solving; Troubleshooting - Crestron TPS-4L Operations & Installation Manual

3.6-Inch Wall Mount Touchpanel

Problem Solving

26 • 3.6-Inch Wall Mount Touchpanel: TPS-4L

Troubleshooting

The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPS-4L Troubleshooting
TROUBLE POSSIBLE CAUSE(S)
Device does not Device is not
function. communicating with the
network.
Device is not receiving
power from a Crestron
power source.
Device is not receiving
sufficient power.
Net ID is not set to
match the Net ID
specified in SIMPL
Windows program.
Net ID is the same as
another device's Net ID.
Buttons do not Net ID incorrect or does
function when not match SIMPL
pressed. Windows program.
Button press Incorrect programming.
yields incorrect
result.
Unexpected Touchpanel is
response from the incorrectly calibrated.
touchpanel.
Communications Improper Ethernet
via the LAN port is connection (IEC).
not functioning.
Incorrect touchpanel
selected in SIMPL
Windows.
Another device set to
the same IP address
(Continued on following page)
Crestron Isys
CORRECTIVE ACTION
Use Crestron Toolbox to poll
the network. Verify network
connection to the device.
Use the provided Crestron
power source. Verify
connections.
Use the Crestron Power
Calculator to help calculate
how much power is needed
for the system.
Verify SIMPL Windows
program for setting Net IDs.
Assign a different Net ID.
In Crestron Toolbox, check
Functions | CresnetID to
verify Net ID. Verify SIMPL
Windows program ID.
Verify SIMPL Windows
program.
Enter "SETUP MODE" or use
Crestron Toolbox to initiate
the calibration sequence and
recalibrate.
Verify proper connection at
touchpanel LAN port.
Select "Touchpanel
(Ethernet)" instead of
"Touchpanel (Cresnet)" in
SIMPL Windows.
Obtain new touchpanel static
IP address.
Operations & Installation Guide – DOC. 6449A
®
TPS-4L