Problem Solving - Crestron TPMC-4SM Installation & Operation Manual

Crestron TPMC-4SM

Problem Solving

Installation & Operations Guide – DOC. 6845F
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPMC-4SM Troubleshooting
TROUBLE POSSIBLE CAUSE(S)
Device does not Device is not
function. communicating with the
network.
Device is not receiving
power from a Crestron
power source.
Device is not receiving
sufficient power.
TPMC-4SM is not No IP address
responding. configured/obtained.
Invalid control system IP
address / IP ID set up on
the TPMC-4SM
TPMC-4SM Invalid VT Pro-e software
boots up in setup project or no VT Pro-e
screens every software project is loaded.
time.
Reference Documents
The latest version of all documents mentioned within the guide can be obtained from
the Crestron Web site (www.crestron.com/manuals).
List of Related Reference Documents
DOCUMENT TITLE
Crestron e-Control Technology
Reference Guide
Crestron Fusion Cloud Software
Installation Guide
4.3" Room Scheduling Touch Screen
4.3" Room Scheduling Touch Screen: TPMC-4SM • 29
CORRECTIVE ACTION
Use Crestron Toolbox
software to poll the network.
Verify network connection to
the device.
Use the provided Crestron
power source. Verify
connections.
Use the Crestron Power
Calculator to help calculate
how much power is needed
for the system.
Use the internal setup menu
(refer to "Ethernet Setup,"
which starts on page 13) or
Crestron Toolbox software
to create/verify Ethernet
settings.
The IP address (or host
name) for the control system
is invalid or the IP ID does
not match the one defined in
the SIMPL program. Refer to
"Ethernet Setup," which
starts on page 13, to define
IP addresses.
Load/reload VT Pro-e
software project using the
Crestron Toolbox software.