Problem Solving; Troubleshooting; Reference Documents - Crestron TPMC-4SM Operations & Installation Manual

Crestron TPMC-4SM

Problem Solving

Operations & Installation Guide – DOC. 6845E
4.3" Touch Screen with Room Scheduling

Troubleshooting

The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPMC-4SM Troubleshooting
TROUBLE POSSIBLE CAUSE(S)
Device does not Device is not
function. communicating with the
network.
Device is not receiving
power from a Crestron
power source.
Device is not receiving
sufficient power.
TPMC-4SM is not No IP address
responding. configured/obtained.
Invalid control system IP
address / IP ID set up
on the TPMC-4SM
TPMC-4SM Invalid VT Pro-e project
boots up in setup or no VT Pro-e project is
screens every loaded.
time.

Reference Documents

The latest version of all documents mentioned within the guide can be obtained from
the Crestron Web site (www.crestron.com/manuals).
List of Related Reference Documents
DOCUMENT TITLE
Crestron e-Control Reference Guide
Crestron Fusion RV
TPMC-4SM Fusion RV Interface
4.3" Touch Screen with Room Scheduling: TPMC-4SM • 29
CORRECTIVE ACTION
Use Crestron Toolbox to poll
the network. Verify network
connection to the device.
Use the provided Crestron
power source. Verify
connections.
Use the Crestron Power
Calculator to help calculate
how much power is needed
for the system.
Use the internal setup menu
(refer to "Ethernet Setup"
which starts on page 13) or
Crestron Toolbox to
create/verify Ethernet
settings.
The IP address (or host
name) for the control system
is invalid or the IP ID does not
match the one defined in the
SIMPL program. Refer to
"Ethernet Setup" which starts
on page 13 to define IP
addresses.
Load/reload VT Pro-e project
using the Toolbox.