Problem Solving; Troubleshooting - Crestron MT-1000C Operation Manual

MiniTouch Handheld Wireless Touchpanel

Problem Solving

28 • MiniTouch Handheld Wireless Touchpanel: MT-1000C

Troubleshooting

The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
MT-1000C Troubleshooting
TROUBLE POSSIBLE CAUSE(S)
Docking Station Power supply not
Power LED not connected properly
illuminated
Docking Station MT-1000C not properly
Status LED not seated in cradle
illuminated
Display is black Battery pack not properly
installed
Battery pack not charged
Brightness too Adjust brightness
low or too high
Touchscreen Touchscreen out of
buttons do not calibration
respond properly
Devices do not Devices not powered up
respond
Battery charge is low
Gateway not functioning
Out of range
Control system not
programmed properly
Battery pack will Battery pack not properly
not charge installed
MT-1000C not placed
properly in docking station
Connection for
MT-1000C in docking
station is dirty or has an
obstruction
Power supply problem
Crestron MT-1000C
CORRECTIVE ACTION
Check connection to back of
Docking Station
Check connection to Power
Supply
Check connection to wall outlet
Gently press down on the
MT-1000C until you hear a click
Refer to "Battery Installation
and Replacement" in this guide
for battery instructions
Refer to "User Configuration
Menus" in this guide for
brightness adjustment
instructions
Refer to "User Configuration
Menus" in this guide for
touchscreen calibration
instructions
Check power to devices and
check that devices are on
Recharge battery
Check power to Gateway
Distance to Gateway/Receiver
too far
Check control system program
Refer to "Battery Installation and
Replacement " in this guide for
proper installation instructions
Make sure unit is mounted
properly in docking station
Clean contacts, remove
obstruction
Replace docking station power
supply (part number 6002768)
Operations Guide - DOC. 6322A