Problem Solving; Troubleshooting - Crestron TPMC-8X Operation Manual

Crestron TPMC-8X

Problem Solving

Operations Guide – DOC. 6539C

Troubleshooting

The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPMC-8X Troubleshooting
TROUBLE POSSIBLE CAUSE(S)
Touchpanel does Battery was not charged
not turn on. or is discharged.
Cannot upload VT TPMC-8X is off, in
Pro-e project or power down mode or
firmware from has no power.
Toolbox via WiFi.
No WAPs
defined/selected on the
TPMC-8X.
No IP address
configured/obtained on
the TPMC-8X.
TPMC-8X is out of
range or has poor
access to the WAPs.
TPMC-8X does No WAPs
not show defined/selected on the
feedback and/or TPMC-8X.
does not control
any devices.
(Continued on following page)
®
Isys i/O 8.4" WiFi Touchpanel
CORRECTIVE ACTION
Place the TPMC-8X on the
docking station and charge
the battery using the provided
power pack.
Verify that TPMC-8X has
power and is on or in standby
mode.
Refer to the "Ethernet Details"
section of this guide, which
starts on page 37 to
define/select WAPs.
Refer to "Ethernet Details"
which starts on page 37 to
define IP addresses. If the
TPMC-8X is set up to use
DHCP (not recommended),
you can use the WAP window
box to verity the IP address
provided. If the number is
invalid for your subnet or no
number is present, verify that
the DHCP server is working
properly.
The TPMC-8X is out of range
of the WAP or is experiencing
interference. Refer to the
WAP documentation for
instructions on setting up a
wireless network with
minimum interference and no
dead spots.
Refer to the "Ethernet Details"
section of this guide, which
starts on page 37 to
define/select WAPs.
®
8.4" WiFi Touchpanel: TPMC-8X • 63
Isys i/O