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Crestron ST-1550 & ST-1550C
Problem Solving
Operations Guide - DOC. 5803
Troubleshooting
The table below and on the next page provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron technical
support representative.
SmarTouch STS Touchpanel Toubleshooting
POSSIBLE
TROUBLE
CAUSE(S)
Project can
Touchpanel has
not be
powered down.
uploaded to
NET ID on touchpanel
the
is improperly set.
touchpanel.
Project can
not be
uploaded to
touchpanel:
Touchpanel is in
1. Screen is
standby or powered
black.
down.
2. Checking
Incorrect COM port
communica-
specified.
tions error.
3. Checking
NET ID for panel and
panel type
VT Pro project NET ID
error.
do not match.
Wrong
Screens were not
screens
uploaded.
appear on
touchpanel.
Touchpanel
No power to the
does not
touchpanel.
function.
Touchpanel is
incorrectly calibrated.
Touchpanel is not
communicating to the
control system.
SmarTouch STS Touchpanels
CORRECTIVE ACTION
Power panel with power pack when
programming and uploading project.
Verify that NET ID match. Refer to "Interface"
in this Operations Guide and NET ID
parameters assigned in the program.
Touch the touchpanel to display a screen.
Verify that the panel has power supplied to it,
either battery or power pack.
Verify upload preferences is set to the COM
port being used to communicate to the
control system.
Verify upload preferences specifies RACK
(not the PANEL) as target of the upload.
Verify that panel NET ID matches the NET ID
set in the VT Pro program. Refer to
"Interface" in this Operations Guide.
Upload screens as described in the help files
found in VT Pro.
Confirm that power pack is attached or
batteries are installed.
Select the Calibration button from the
Preferences and Settings Menu to enter
"calibration mode".
If the Calibration button cannot be reached,
complete the following steps.
Remove power (battery and/or power pack).
Reapply power while holding finger to the
touchscreen for approximately 10 seconds.
During this short period, the words "SETUP
MODE" appear as does the Opening Screen.
Touch the Opening Screen and select the
Calibration button from the Preferences and
Settings Menu to enter "calibration mode".
Poll the network (F4 in either VT Pro or
SIMPL Windows) to verify communication.
SmarTouch STS: Touchpanels • • 15
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