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5060-00x
201 Paper jam
Unable to clear the message
Step
Action and questions
1
Check the paper path near the fuser transfer plate, the
vacuum transport assembly or input to the fuser
assembly for obstructions such as pieces of media that
may be jammed.
Are there any pieces of media jammed?
2
Check the vacuum transport assembly to make sure
the belts are moving.
Are the vacuum transport belts moving during printing?
Note: You can observe the belts through the front
paper jam door.
3
Remove all the print cartridges. Remove the vacuum
transport assembly and check for pieces of media in
the belts.
Are there any signs of media in the belts?
4
Check for torn belts, excessive toner buildup, or
damage to the transport assembly especially to the
transport drive gear.
Are there broken or damaged parts in the vacuum
transport assembly?
5
Make sure that the vacuum transport assembly drive
gear meshes correctly with drive gear on the fuser
drive assembly.
Do the gears mesh correctly?
6
Make sure that the fuser drive assembly drive gear to
the vacuum transport is operating correctly.
Is the fuser drive assembly drive gear to the vacuum
transport operating correctly?
7
See if the paper is laying flat on the vacuum transport
belts.
Is the paper laying flat on the vacuum transport belts as
it passes through the printer?
2-72
Service Manual
Yes
No
Remove the
Go to step 2
obstruction
Go to step 3
Go to step 5
Remove the media
Go to step 4
from the belts
Replace the
Go to step 5
vacuum transport
assembly
Go to step 6
Make sure both the
fuser drive
assembly and
vacuum transport
assembly are
installed correctly.
Go to step 7
Replace the fuser
drive assembly.
See
assembly
removal" on
page
Contact your next
Replace the
level support
vacuum transport
assembly
"Fuser drive
4-33.
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