Panasonic KX-VC500 Operating Manual page 134

Additional Information
Message
Call Failed due to
combination mismatch.
Call Failed due to
unsupported product or other
error.
Call disconnected due to
incompatible device or
unexpected error.
Received remote control ID
(n1). The unit current setting
is (n2).
Press [Home] button using
the correct remote control, or
setup remote control as
follows.
1. Press [.] and [#] at the same
time.
2. Within 2 seconds, press
[n2].
3. Press [Home] to finish, this
message will disappear.
If this message will not
disappear, please check the
batteries in your remote
control and try again.
Note
•
The remote control ID
of the remote control
(1/2/3) is represented
by n1.
•
The remote control ID
of the unit (1/2/3) is
represented by n2.
134 User Manual
•
In a multiple-party video conference call, one or more of the parties is
incompatible.
→
Check the software version of all parties. Update the unit with the older
software version so that the versions match.
•
An unsupported feature was used.
→
Check the software version of all parties. Update the unit with the older
software version so that the versions match.
For details about supported versions and features, contact your dealer.
•
Connection to an unsupported MCU or non-Panasonic video
conference system was attempted.
→
For details about supported MCUs and non-Panasonic video
conference systems, contact your dealer.
•
The other party's device uses an unsupported codec.
→
Have the other party check their settings.
•
The remote control IDs of the unit and remote control do not match.
→
Follow the on-screen instructions to change the remote control ID of the
remote control to match that of the unit.
→
If you cannot change the remote control ID of the remote control,
contact your dealer.
→
If multiple remote controls with assigned IDs will be used close together
or if you do not want this message to be displayed, select "OFF" for
"Check ID mismatch" (Page 91).
Cause and Solution