Panasonic KX-VC300 User Manual
Hd visual communication unit nat traversal service user's guide
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NAT Traversal Service User's Guide
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
KX-VC300/KX-VC600: Software File Version 2.21 or later
KX-VC500: Software File Version 2.30 or later
In this manual, the suffix of each model number (e.g., KX-VC600XX) is omitted unless necessary.
HD Visual Communication Unit
KX-VC300
KX-VC500
KX-VC600
Model No.
Document Version: 2012-03
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Table of Contents
Related Manuals for Panasonic KX-VC300
Summary of Contents for Panasonic KX-VC300
- Page 1 KX-VC500 KX-VC600 Model No. Thank you for purchasing this Panasonic product. Please read this manual carefully before using this product and save this manual for future use. KX-VC300/KX-VC600: Software File Version 2.21 or later KX-VC500: Software File Version 2.30 or later In this manual, the suffix of each model number (e.g., KX-VC600XX) is omitted unless necessary.
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Page 2: About This Manual
Introduction Introduction About this Manual This manual contains the necessary information for setting up and starting to use "KX-VC Series NAT Traversal Service". Set up the Operating Environment – Network Environment – Router Register with KX-VC Series NAT Traversal Service Obtain a Registration Key (using a computer) XXXX 1234 - XXXX - XXX... - Page 3 Introduction Trademarks • Microsoft, Windows and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. • Mozilla and Firefox are registered trademarks of the Mozilla Foundation. • Google and Google Chrome are trademarks of Google Inc. •...
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Page 4: Table Of Contents
Table of Contents Table of Contents Introducing KX-VC Series NAT Traversal Service ........5 Overview of KX-VC Series NAT Traversal Service ............5 Setting up KX-VC Series NAT Traversal Service ........7 Connect to the Internet .....................7 Obtain a Registration Key ....................7 To check the MPR ID (using the unit) ................7 To obtain a Registration Key (using a computer) .............8 To display the Registration Key again (using a computer) ..........10 Register the Registration Key ..................11... -
Page 5: Introducing Kx-Vc Series Nat Traversal Service
– Connect easily by calling a Terminal ID (7 digits) – Supports encrypted communication to ensure security Please use a router that has been tested by Panasonic for use with this service (Page 7). Service Period Overview To use this service, registration is necessary. By registering using the Activation Key Sheet included with the product, you can use this service for 3 months at no charge. - Page 6 Introducing KX-VC Series NAT Traversal Service Note • You can check the service expiration date using the unit. For details, see "Confirming the Service Period". To continue using this service after the trial service period has ended, you must purchase an Activation Key Card to extend the service period.
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Page 7: Setting Up Kx-Vc Series Nat Traversal Service
Recorded on an Activation Key Card or an Activation Key Sheet. Please use a router that has been tested by Panasonic for use with this service, and use the information from your provider to connect to the Internet. For details... -
Page 8: To Obtain A Registration Key (Using A Computer)
Setting up KX-VC Series NAT Traversal Service To obtain a Registration Key Use [ ] to select "Enhancement" and press [Enter]. (using a computer) • The enhanced feature confirmation screen is displayed. Check the field "MPR ID" (A). Note • The following web browsers are supported: –... - Page 9 Setting up KX-VC Series NAT Traversal Service Fill in the following items: Click "Register". • The application complete screen is displayed. The value displayed on the screen in "Registration Key" (16 characters) must be registered to the unit. Make a printout of the page or write down the Registration Key on the Activation Key Sheet or another piece of paper and store it in a safe place.
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Page 10: To Display The Registration Key Again (Using A Computer)
Setting up KX-VC Series NAT Traversal Service To display the Registration Key "MPR ID" "Activation Key No." again (using a computer) "Registration ID" If you misplace the Registration Key information, you Click "Next". can display it again by following the procedure below. •... -
Page 11: Register The Registration Key
Setting up KX-VC Series NAT Traversal Service Register the Registration Enter a name for the device (up to 24 characters). In this procedure, you will register the Registration Key you obtained to the unit. To perform registration, network settings must be configured first. Making Network Settings If this is the first time you are using the unit... - Page 12 Setting up KX-VC Series NAT Traversal Service Note Use [ ] to select the following items for input: • To select "Auto", "IP Address" must be set to "Auto". "Primary DNS Server": Enter the IP address of the primary DNS server. "Secondary DNS Server": Enter the IP address of the secondary DNS server.
- Page 13 Setting up KX-VC Series NAT Traversal Service If the unit has been used before Use [ ] to select "Connection mode" and press [Enter]. If you are already using this unit in IP Mode, follow the procedure below to configure the network settings. Press [Menu].
- Page 14 Setting up KX-VC Series NAT Traversal Service Note Use [ ] to select the following items for input: • To select "Auto", "IP Address" must be set to "Auto". "Primary DNS Server": Enter the IP address of the primary DNS server. "Secondary DNS Server": Enter the IP address of the secondary DNS server.
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Page 15: Registering The Registration Key To The Unit
Setting up KX-VC Series NAT Traversal Service Registering the Registration Enter the 16-digit Registration Key. Key to the Unit Note • Check that "NAT Traversal Mode" is displayed in the upper right of the Home screen. If it is not displayed, change the connection mode to "NAT Traversal Mode"... -
Page 16: Making Encryption Settings
Setting up KX-VC Series NAT Traversal Service Making Encryption Ensure that the following settings are disabled on the router, and then restart Settings the unit. – Packet filtering settings – Port forwarding settings If you configure the encryption settings, you will only be If the Terminal ID is not displayed even after able to establish video conference calls with a party that trying the steps above, there may be a... -
Page 17: Setting A Shared Encryption Key
Setting up KX-VC Series NAT Traversal Service call can still be established if the encryption Setting a Shared Encryption keys match. Note • There is a danger that encryption settings will be changed by a third party. Therefore, be careful when managing the administrator password and giving users the authority to change encryption settings. -
Page 18: Setting An Encryption Key For Each Local Site
Setting up KX-VC Series NAT Traversal Service longer be able to check the encryption key Setting an Encryption Key for on the screen. Record the encryption key Each Local Site beforehand, and store it in a safe location. • If the value specified in "Encryption Key" You can specify different encryption settings for each does not match the other party’s, the video local site. -
Page 19: Registering A Local Site
Setting up KX-VC Series NAT Traversal Service Registering a Local Site Otherwise, the image quality and the sound quality cannot be guaranteed. Press [Menu]. • When you make a 4-party video conference • The Menu screen is displayed. call, select a value of "1.5 Mbps" or higher. Otherwise, the image quality and the sound Use [ ] to select "Select local site"... - Page 20 Setting up KX-VC Series NAT Traversal Service "Max Resolution": Use [ ] to select the maximum display resolution of the main video camera and sub video camera used during a video Selecting a Local Site conference call. – "Full HD": Maximum resolution: 1920 ´ 1080i Press [Menu].
- Page 21 Setting up KX-VC Series NAT Traversal Service specified for "Access mode" in the following manner: – If "Admin" is specified: The setting will return to the value specified on the admin menu. – If "User" is specified: The setting will return to the value specified in the connection settings.
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Page 22: Using Kx-Vc Series Nat Traversal Service
Using KX-VC Series NAT Traversal Service Using KX-VC Series NAT Traversal Service Adding Contacts to the Registering a Multiple-party Contact Contact List Note • If you are using the KX-VC300, registering a Registering a Single-party multiple-party contact can only be done after purchasing an activation key card Contact (KX-VCS301) to activate multiple-party video... - Page 23 Using KX-VC Series NAT Traversal Service • The contact list registration screen is displayed. Press [G]. • A dialog box to confirm the saving of settings is displayed. Use [ ] to select "Yes" and press [Enter]. • The contact list screen is displayed. Note •...
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Page 24: Starting A Video Conference Call
Using KX-VC Series NAT Traversal Service Starting a Video Conference Call Note • Check that "NAT Traversal Mode" is displayed along with a 7-digit Terminal ID in the upper right of the Home screen. If "NAT Traversal Mode" is not displayed, change the connection mode to "NAT Traversal Mode"... - Page 25 Using KX-VC Series NAT Traversal Service Operation with the Main Unit (KX-VC500 only) Press [Home]. • The Home screen is displayed. Press [One-Touch Connection] (1 to 5). • The LED for the One-Touch Connection number you pressed lights up. • The information registered to the selected One-Touch Connection number is displayed.
- Page 26 Using KX-VC Series NAT Traversal Service Calling by Entering a Terminal ID You can make a video conference call by entering the Terminal ID (7 digits) of the party you want to call. Press [Menu]. • The Menu screen is displayed. Select "Manual Dial"...
- Page 27 Using KX-VC Series NAT Traversal Service Press [Start]. • The Terminal ID you input is called. • You can also start the call by pressing [Enter]. When you want to end the call, press [End]. • The Home screen is displayed. Document Version 2012-03 NAT Traversal Service User’s Guide...
- Page 28 Using KX-VC Series NAT Traversal Service Calling from the Contact List Press [Menu]. • The Menu screen is displayed. Select "Contact List" using [ ] and press [Enter]. • The contact list screen is displayed. The entries are grouped in the index tabs and displayed in alphabetical 2, 3 order of "Group/Site".
- Page 29 Using KX-VC Series NAT Traversal Service Note • You can also make a video conference call with one of the following methods: – Calling from the call history. – Calling using a speed dial number on the Menu screen. (You can select from a maximum of 300 speed dial numbers.) For details about these procedures, see the Operating Manual or User Manual.
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Page 30: Answering A Video Conference Call
Using KX-VC Series NAT Traversal Service Answering a Video Conference Call Depending on your setting, you can either respond to a request to participate in a video conference call manually (manual answer) or automatically (automatic answer). For details about the settings, refer to the Operating Manual or User Manual. -
Page 31: Extending The Service Period Of Kx-Vc Series Nat Traversal Service
Extending the Service Period of KX-VC Series NAT Traversal Service Extending the Service Period of KX-VC Series NAT Traversal Service Extending the Service Use [ ] to select "Enhancement" and press [Enter]. Period of KX-VC Series • The enhanced feature confirmation screen is displayed. - Page 32 Extending the Service Period of KX-VC Series NAT Traversal Service Extending the Service Period Enter the characters displayed in the image, and then click "Apply". To extend the service period, it is necessary to purchase an Activation Key Card. The duration of the extension differs according to the card purchased.
- Page 33 Extending the Service Period of KX-VC Series NAT Traversal Service Click "Register". Press [Home]. • The Home screen is displayed. • The extension completion screen is displayed. Note • To register another Activation Key Card, click "Register New" and repeat steps 3 to •...
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Page 34: Troubleshooting
Troubleshooting Troubleshooting When a problem occurs, first check the items below. If the problem is still not resolved, contact your dealer. Registration Page of KX-VC Series NAT Traversal Service Basic Operation Problem Cause and Solution The language displayed on • The language setting is incorrect. -
Page 35: Unit
Troubleshooting Unit Basic Operation Problem Cause and Solution I registered a Registration • The connection mode is not set to "NAT Traversal Mode". Key, but I cannot make a → Set the connection mode to "NAT Traversal Mode" (Page 13). video conference call using KX-VC Series NAT Traversal Service. - Page 36 Troubleshooting Message Cause and Solution XXXXXXXX • The router or the LAN cable is not connected correctly to the unit, and therefore you cannot make a video conference call. The following table Note explains the error codes: • An error code Error Code Explanation (containing...
- Page 37 Troubleshooting Message Cause and Solution Due to server issues, the NAT • An error has occurred on the NAT Traversal Service server. Traversal Service is → Wait a while, and then try connecting again. If you still cannot connect, temporarily unavailable. We contact your dealer.
- Page 38 Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd. © Panasonic System Networks Co., Ltd. 2011...