Panasonic KX-VC500 Operating Manual page 126

Additional Information
Problem
Cannot connect with another
party.
126 User Manual
•
The LAN cable is not connected properly.
→
Check that it is connected to the unit properly (Page 19). Perform a
network test by entering the IP address of the other party, and then
confirm the connection to the other party (Page 94).
•
The maximum bandwidth setting is incorrect.
→
3-party video conference calls are not possible if 512 kbps is selected.
4-party video conference calls are not possible if 512 kbps or 768 kbps
is selected. Check your maximum bandwidth setting, and select a value
that is appropriate for your network environment.
→
If you are trying to connect to a non-Panasonic video conference
system, a connection might not be possible depending on either your
or the other party's bandwidth settings. Either check your settings and
change them, or have the other party do the same (Page 85,
Page 105). If you change your own settings, you should register the
new information as a local site (Page 105).
•
The SIP settings are incorrect.
→
Check the SIP settings (Page 99). After you check the SIP settings, if
you still cannot connect to the other party, contact your network
administrator.
•
The ID and password for digest authentication are incorrect.
→
Check that the values specified for "Authentication ID" and
"Authentication Password" are correct (Page 100).
•
The "SIP Transport Protocol" setting is different from the other
party's.
→
Set the "SIP Transport Protocol" setting so that it is the same as the
other party's (Page 100, Page 106).
•
The local site settings are incorrect.
→
Confirm the local site settings. Specify the settings that are appropriate
for your usage environment (Page 105).
•
The IP address is not entered correctly.
→
Confirm that the other party's IP address is correctly entered.
•
The SIP URI (or SIP user name) is not entered correctly.
→
Check whether the SIP URI (or SIP user name) of the other party is
entered correctly or whether it conforms to the RFC.
•
The MCU's conference room number@IP address is not entered
correctly.
→
Check whether the conference room number and IP address of the
MCU is entered correctly.
•
When making a video conference call by entering an MCU's conference
room number@IP address, "SIP Server" is set to "ON".
→
Change the "SIP Server" setting to "OFF" (Page 99).
Cause and Solution