Panasonic KX-VC500 User Manual
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Panasonic KX-VC500 User Manual

Hd visual communication unit
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User Manual

HD Visual Communication Unit
KX-VC500
Model No.
Thank you for purchasing a Panasonic HD Visual Communication Unit.
Please read this manual carefully before using this product and save this manual for future use.
In this manual, the suffix of each model number (e.g., KX-VC500EX) is omitted unless necessary.

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Summary of Contents for Panasonic KX-VC500

  • Page 1: User Manual

    KX-VC500 Model No. Thank you for purchasing a Panasonic HD Visual Communication Unit. Please read this manual carefully before using this product and save this manual for future use. In this manual, the suffix of each model number (e.g., KX-VC500EX) is omitted unless necessary.
  • Page 2 Introduction Introduction Feature Highlights Video camera Video camera Display Display Microphone Microphone Router Router Internet DCE: Data Circuit-terminating Equipment Lifelike Visual Communication You can experience lifelike visual communication with smooth, high-quality video and clear stereo* sound. If using 2 or more microphones, stereo output can be enabled through system settings (only when Boundary Microphones are connected).
  • Page 3 CD-ROM before using this product. Also, some software parts of this product are licensed under the MOZILLA PUBLIC LICENSE (MPL). At least three (3) years from delivery of products, Panasonic will give to any third party who contacts us at the contact information provided below, for a charge of no more than the cost of physically distributing source code, a complete machine-readable copy of the corresponding source code and the copyright notices covered under GPL, LGPL, and MPL.

  • Page 4: Table Of Contents

    Table of Contents Table of Contents For Your Safety ..................6 For Your Safety .........................6 Before Operation ..................10 Notes about Operation ....................10 Data Security ........................11 Privacy and Right of Publicity ..................11 Precaution ....................12 Precaution ........................12 Preparation .....................14 Part Names and Usage ....................14 Main Unit (Front) ......................14 Main Unit (Back) ......................15 Remote Control ......................16...
  • Page 5 Table of Contents Displaying the Connection Status .................56 Displaying Unit Information ...................57 Contacts and Settings ................58 Adding Contacts to the Contact List ................58 Registering a New Contact .....................58 Editing Contact Information ....................59 Deleting a Contact ......................59 Registering a Contact from the Call History ..............60 Changing System Settings .....................61 Setting the Unit Name ....................61 Setting the Date and Time ....................62...

  • Page 6: For Your Safety

    For Your Safety For Your Safety For Your Safety WARNING To prevent personal injury and/or damage to property, be sure to observe the following safety precautions. General The following symbols classify and describe the Follow all warnings and instructions level of hazard and injury caused when this unit is marked on the unit.
  • Page 7 For Your Safety Operating Safeguards To prevent fires, electric shock, injury, or damage to the unit, be sure to follow Do not disassemble this unit. Only these guidelines when performing any qualified personnel should service this wiring or cabling: unit. Disassembling the unit may expose Before performing any wiring or you to dangerous voltages or other risks.
  • Page 8 For Your Safety Battery Unplug the unit from the AC outlet and have it serviced by qualified service The battery contains diluted sulfuric personnel in the following cases: acid, a very toxic substance. If the If the unit does not operate battery leaks and the liquid inside spills according to the operating on the skin or clothing, immediately...
  • Page 9 For Your Safety This product contains batteries. Replace CAUTION only with the same or equivalent type. Improper use or replacement may cause overheating, rupture or explosion Power resulting in injury or fire. Dispose of used batteries according to the instructions of When the unit is not used over an extended period of time, take the your local solid waste officials and local...

  • Page 10: Before Operation

    Before Operation Before Operation Notes about Operation Avoid placing the device in areas with high humidity, and exposing it to rain. Neither the main unit nor the power plug is water Please pay attention to the following points when using resistant.

  • Page 11: Data Security

    By installing and using this device, you are responsible Panasonic is not responsible for any damages for maintaining the privacy and usage rights of images caused by improper use of this device.

  • Page 12: Precaution

    A replacement fuse batteries should not be mixed with general cover can be purchased from your local Panasonic household waste. dealer. For proper treatment, recovery and...
  • Page 13 Precaution Note for the battery symbol (bottom two symbol examples): This symbol might be used in combination with a chemical symbol. In this case it complies with the requirement set by the Directive for the chemical involved. For users in Germany only •...

  • Page 14: Preparation

    Preparation Preparation Part Names and Usage Main Unit (Front) Power LED Shows the power status. The LED is red when the power is on and off when the power is off. Remote Control Signal Receiver Receives Remote Control signals. The maximum range of reception is approximately 8 m from front of the KX-VC500, and approximately 3 m from 20°...

  • Page 15: Main Unit (Back)

    Preparation Main Unit (Back) RS-232C terminal This terminal is not available for use. MIC jack (Page 20) Used to connect the Boundary Microphone (optional). (Page 17) Audio In L/R jack (Page 20) Used to connect general-purpose microphones (not for the Boundary Microphone). LAN jack (Page 20) Connect a LAN cable.

  • Page 16: Remote Control

    Preparation Remote Control Press to show the sub video camera’s images on your and the other party’s display during a video conference call. When not on a video conference call, the sub video camera’s images are shown on your display only. (Page 53) Press to show your computer’s Press to display/hide information screen on your and the other party’s...

  • Page 17: Boundary Microphone (Optional Accessory)

    Preparation Boundary Microphone (Optional Accessory) Boundary Microphone (Proprietary cable included. Cable length: approx. 8.5 m) Part No.: KX-VCA001 MIC Mute button Press to mute your own voice so that other video conference call participants cannot hear you. (Page 46) Indicate the operational status of the Boundary Microphone. Red (on): Microphone is muted.

  • Page 18: Led Patterns

    Preparation LED Patterns LEDs indicate the operational status of the KX-VC500, as follows: LED pattern Status Slow blue flashing • Starting up • Idle state Blue on • In a video conference call (including when dialling, receiving a video conference call, and being disconnected) Orange on •...
  • Page 19 Preparation • It takes about 7 seconds to return from screen standby mode. (The length of time may vary depending on the type of display you are using.) User Manual...

  • Page 20: Connecting The Kx-Vc500

    Preparation Connecting the Connect the display. • Connect the display to the HDMI terminal on the KX-VC500 back of the KX-VC500 using an HDMI cable (B). This section describes how to connect the main video Note camera, display, microphone, LAN cable and power •...
  • Page 21 Preparation Also, Boundary Microphones and general-purpose microphones can be used simultaneously. Insert the included power cord (F) into the AC IN terminal on the back of the KX-VC500. • Use only the included power cord. Plug in the power cord into the power outlet. •...
  • Page 22 Preparation Noise 40 dBsplA 45 dBsplA 50 dBsplA level/ (a quiet (a regular (a noisy Micro– room) room) room) phone Display approx. approx. approx. Microphone 2.2 m 1.2 m approx. approx. approx. Microphone 2.8 m 1.5 m approx. approx. Microphone —...
  • Page 23 Preparation Amplifier/Active Speaker Connecting the Display with a Connection Component Cable This section describes how to connect an amplifier/ If your display does not have an HDMI terminal, use a active speaker. component cable for connection. Connect the display to the Component terminal on the back of the KX-VC500 using a component Connect the amplifier/active speaker to the Audio cable.

  • Page 24: Turning The Power On/Off

    Preparation Turning the Power On/Off Note • Make sure that peripheral devices (e.g., display, main video camera) are turned on. Press the [Power] button on the front of the KX-VC500. • The Power LED and all of the One-Touch Connection button LEDs turn on. Then, the One-Touch Connection button LEDs turn off, the Status LED starts flashing blue slowly, and the Home screen is displayed.

  • Page 25: Screen Display

    Preparation Screen Display Home Screen (Idle Screen) Displayed when the power is turned on. Also displayed when the [Home] button is pressed on the KX-VC500 or on the remote control. Main Video Camera Image Displays the video from the main video camera. Unit Information Displays the KX-VC500’s name, IP address, maximum bandwidth and encryption status.

  • Page 26: Menu Screen (Idle Screen)

    Preparation Menu Screen (Idle Screen) Displayed when [Menu] is pressed on the remote control. Displays operations you can perform and settings you can change. Main Video Camera Image Displays the video from the main video camera. Unit Information Displays the KX-VC500’s name, IP address, maximum bandwidth and encryption status. Guide Displays operations you can perform with the remote control when performing features or changing settings.

  • Page 27: Video Conference Call Screen

    Preparation Video Conference Call Screen Other party’s information When registered in the contact list: The other party’s name/group name is displayed. When not registered in the contact list: The other party’s IP address is displayed. Network Status Indication This icon is displayed when the network is busy. The icon can be used as a measure for indicating network congestion.

  • Page 28: Starting A Video Conference

    Starting a Video Conference Making a Video Conference Call You can make a video conference call using one of the following methods. Note • During a video conference call, you cannot perform the following operations: – Pressing [Menu] to display the Menu screen. –...
  • Page 29 Starting a Video Conference When you want to end the call, press [End]. • The Home screen is displayed. Calling from the Home Screen (Operation with the Remote Control) Press [Home]. • The Home screen is displayed. With the dial keys, enter a One-Touch Connection number (1 to 5).
  • Page 30 Starting a Video Conference Calling from the Menu Screen (Operation with the Remote Control) Note • From the Menu screen, you can make a video conference call using up to 99 speed dial numbers (1 to 99). (From the Home screen, you can make a video conference call using up to 5 One-Touch Connection numbers [1 to 5].) Press [Menu].

  • Page 31: Calling From The Contact List (2-Party Conference/3-Party Conference/4-Party Conference)

    Starting a Video Conference Calling from the Contact List (2-party Conference/3-party Conference/4-party Conference) Press [Menu]. • The Menu screen is displayed. Select "Contact List" using [ ] and press [Enter]. • The contact list screen is displayed. The entries are 2, 3 grouped in the index tabs and displayed in alphabetical order of "Group/Site".
  • Page 32 Starting a Video Conference Press [Start] to start the call. When you want to end the call, press [End]. • The Home screen is displayed. User Manual...

  • Page 33: Calling By Entering An Ip Address

    Starting a Video Conference Calling by Entering an IP Address You can make a video conference call by entering the IP address of the party you want to call. Press [Menu]. • The Menu screen is displayed. Select "Manual Dial" using [ ] and press [Enter].
  • Page 34 Starting a Video Conference [G]: The screen will be switched to Input screen 3. • IP addresses will be cleared if you move to another input screen without pressing [Start]. Enter the IP address. • If the IP address contains 1 or 2 digit numbers, enter these numbers as they are.

  • Page 35: Calling From The Call History

    Starting a Video Conference Calling from the Call History You can make a video conference call from the call history. The call history is divided into outgoing and incoming calls. The last 30 video conference calls made and received are stored in the outgoing and incoming call history. Information such as the contact name or IP address, the date and time, the duration of the call, and the result of the call is displayed for each call on the outgoing call history screen and incoming call history screen.
  • Page 36 Starting a Video Conference Press [Menu]. • The Menu screen is displayed. Select "Call History" using [ ] and press [Enter]. • The outgoing call history screen is displayed. 2, 3 Note • The result of the video conference call is displayed in the "Call result"...

  • Page 37: Answering A Video Conference Call

    Starting a Video Conference Answering a Video Conference Call Depending on your setting, you can either respond to a request to participate in a video conference call manually (manual answer) or automatically (automatic answer). (Page 63) Note • Make sure that peripheral devices (e.g., display, main video camera) are turned on. When Manual Answer is Set When a video conference call is incoming there will be an incoming call ring, and a dialogue box is displayed.
  • Page 38 Starting a Video Conference When Automatic Answer is Set When a video conference call is incoming the call will be automatically answered after one ring, and transmission then begins. User Manual...

  • Page 39: Changing The Screen Layout

    Changing the Screen Layout Changing the Screen Layout during a 2-party Video Conference Call You can choose from 3 different screen layouts when taking part in a 2-party video conference call. Press [Layout]. • The screen will cycle through the available layouts each time you press [Layout].

  • Page 40: Changing The Screen Layout During A 3-Party Video Conference Call

    Changing the Screen Layout Changing the Screen Layout during a 3-party Video Conference Call You can choose from 4 different screen layouts when taking part in a 3-party (This Site, Site 1, Site 2) video conference call. Press [Layout]. • The screen will cycle through the available layouts each time you press [Layout].
  • Page 41 Changing the Screen Layout Note • You can press [B], [R], or [G] to switch the screen layout to that button’s pre-assigned layout. The layout displayed by each button depends on the screen layout currently in use. Display Screen Layout Side by Side Layout 1 Site 1(2)

  • Page 42: Changing The Screen Layout During A 4-Party Video Conference Call

    Changing the Screen Layout Changing the Screen Layout during a 4-party Video Conference Call You can choose from 6 different screen layouts when taking part in a 4-party (This Site, Site 1, Site 2, Site 3) video conference call. Press [Layout]. •...
  • Page 43 Changing the Screen Layout Layout 1 Layout 2*¹ Layout 6 Layout 3 Layout 4 Layout 5 A: Site 1 B: Site 2 C: Site 3 D: This site Image edges are trimmed and the image is centred. Note • You can press [B], [R], or [G] to switch the screen layout to that button’s pre-assigned layout. The layout displayed by each button depends on the screen layout currently in use.
  • Page 44 Changing the Screen Layout Display Screen Layout Remote sites Layout 1 All Sites Layout 2 Site 1 Layout 3 Site 2 Layout 4 Site 3 Layout 5 This Site Layout 6 Example: When using Layout 3 [B]: The screen layout will be switched to Layout 1. [R]: The screen layout will be switched to Layout 2.

  • Page 45: Adjusting The Volume And Tone

    Adjusting the Volume and Tone Adjusting the Volume You can adjust the volume during a video conference call. Press [Volume (+/–)]. • The volume level bar is displayed at the bottom of the screen. Adjust the volume using [Volume (+/–)]. •...

  • Page 46: Muting The Microphone

    Adjusting the Volume and Tone Muting the Microphone During a video conference call, you can mute the microphone so that your voice cannot be heard by the other party. You will be able to hear the other party’s voice, but they will not be able to hear you. Note •...

  • Page 47: Reducing Microphone Noise

    Adjusting the Volume and Tone Reducing Microphone Noise You can reduce the amount of ambient noise picked up by the microphone (shuffling of papers, etc.) during a video conference call. When noise reduction is in effect, the volume level of voices may also be reduced. Press [Y].

  • Page 48: Adjusting The Tone

    Adjusting the Volume and Tone Adjusting the Tone You can adjust the tone during a video conference call. Press [Tone ( / )]. • The tone control dialogue box appears, and the current tone setting is displayed. 1, 2 Press [Tone ( / )] to select a tone setting. •...

  • Page 49: Displaying Other Video Sources

    Displaying Other Video Sources Displaying a Computer’s Screen You can display a computer’s screen on your display and to other parties by connecting the computer to the KX-VC500. This is convenient when explaining something on the computer’s screen while showing it to others, for example. Main video camera Computer Router...
  • Page 50 Displaying Other Video Sources Resolution Refresh Rate (Hz) 60/72/75/85 SVGA 60/72/75/85 60/70/75/85 Displaying the Computer’s Screen You can switch the display from the main video camera to the computer screen during a video conference call. Press [PC]. • The computer’s screen is displayed. The computer screen is also shown on the other party’s display.
  • Page 51 Displaying Other Video Sources Press [Camera Main] to return to showing the main video camera’s image. Note • Only the party that pressed the [PC] button can perform this operation. Note • On the Home screen, you can also display the computer’s screen on your display by pressing [PC].

  • Page 52: Displaying The Sub Video Camera's Image

    Displaying Other Video Sources Displaying the Sub Video Camera’s Image When a sub video camera is connected to the KX-VC500, you can display the sub video camera’s image on your display and to other parties. Main video camera Sub video camera Router Internet DCE: Data Circuit-terminating Equipment...
  • Page 53 Displaying Other Video Sources Displaying the Sub Video Camera’s Image You can switch the display from the main video camera to a sub video camera during a video conference call. Press [Camera Sub]. • The sub video camera’s image is displayed. The image is also visible on the other party’s display.
  • Page 54 Displaying Other Video Sources Note • On the Home screen, you can also display the sub video camera’s image on your display by pressing [Camera Sub]. While the sub video camera’s image is displayed, the KX-VC500 will not enter screen standby mode.
  • Page 55 Displaying Other Video Sources Displaying a Still Image from the Sub Video Camera You can display a still image from the sub video camera during a video conference call. Note • Fix your sub video camera and the object so that the image is not blurred. Press [Camera Sub].

  • Page 56: Displaying The Connection Status

    Displaying the Connection Status Displaying the Connection Status You can confirm the connection status of the network and peripheral devices. Press [Status]. • The connections status screen is displayed. An "X" mark is displayed next to any network or peripheral devices connection that is not in normal operation or not connected.

  • Page 57: Displaying Unit Information

    Displaying the Connection Status Displaying Unit Information Press [Status] twice. • The unit information screen is displayed. • The status of communication encryption is displayed under "Encryption" and the resolution for sending images is displayed under "Resolution (send)". This information is not displayed when communication is not occurring.

  • Page 58: Contacts And Settings

    Contacts and Settings Contacts and Settings Adding Contacts to the Use [ ] to select the following items for input: "Group/Site": Enter a name for the contact (up to Contact List 24 characters). (Page 79) "Speed Dial": Enter a speed dial number (1–99). "Multi-Point": Use [ ] to select "No".

  • Page 59: Editing Contact Information

    Contacts and Settings Use [ ] to select the following items for input: Press [Enter]. • "Group/Site": Enter a name for the video The contact list details screen is displayed. conference call (up to 24 characters). (Page 79) "Speed Dial": Enter a speed dial number (1–99). Press [G].

  • Page 60: Registering A Contact From The Call History

    Contacts and Settings Use [ ] to select "Contact List" and press Note [Enter]. • To refer to the incoming call history, • The contact list screen is displayed. press [G]. Use [ ] to select the single-party entry you want to add as a contact, and press [B].

  • Page 61: Changing System Settings

    Contacts and Settings Changing System Use [ ] to select "Call History" and press [Enter]. Settings • The outgoing call history screen is displayed. Use [ ] to select the multiple-party entry you Note want to add as a multiple-party contact, and press •...

  • Page 62: Setting The Date And Time

    Contacts and Settings Setting the Date and Time Use [ ] to select "Network Settings" and press [Enter]. • Press [Menu]. The network settings screen is displayed. • The Menu screen is displayed. Use [ ] to select "Settings" and press [Enter].

  • Page 63: Making Connection Settings

    Contacts and Settings Use [ ] to select "Sound Settings" and press Press [G]. • [Enter]. A dialogue box to confirm the saving of settings • is displayed. The sound settings screen is displayed. Use [ ] to select "Yes" and press [Enter]. •...
  • Page 64 Contacts and Settings 4.0Mbps, 5.0Mbps, 6.0Mbps, 7.0Mbps, 8.0Mbps, • If the field frequency is different between 9.0Mbps [default], 10.0Mbps). parties in a video conference call, the maximum resolution will be "HD", even if Note you have specified "Full HD". • The maximum bandwidth during a video •...

  • Page 65: Display Unit Information

    Contacts and Settings – "Full HD" (default): The resolution of still Use [ ] to select "System Info." and press images is Full HD. [Enter]. – "HD": The resolution of still images is HD. • The unit information screen is displayed. (Page 57) Note •...
  • Page 66 Contacts and Settings Note Use [ ] to select "MIC Setting" and press [Enter]. • If the manual settings screen is displayed, • The auto settings screen is displayed. press [B] to return to the auto settings screen. Note • If the manual settings screen is displayed, proceed to step 6.
  • Page 67 Contacts and Settings When setting Boundary Microphones in a row When setting Boundary Microphones as perpendicular to the display: follows: Main video camera Display Main video camera Display Speaker Speaker Speaker Speaker R ch L ch Mic 1 R ch L ch Mic 1 Mic 3...

  • Page 68: Making Remote Control Settings

    Contacts and Settings • Making Remote Control When "ON" is selected, if the KX-VC500 receives a signal from a remote control that has Settings an ID different from the one specified on the Home screen, a warning is displayed. Follow You can specify a remote control ID from 1, 2, or 3 for the procedures on the screen to change the both the remote control and the KX-VC500.

  • Page 69: Performing A Network Test

    Contacts and Settings Use the following procedure to change the ID of the Use [ ] to select "Network Test" and press remote control. [Enter]. Press and hold [·] and [#] at the same time. • The network test screen is displayed. Within 2 seconds after you release the buttons, press the number (1 to 3) corresponding to the ID that you specified for "Remote control ID"...

  • Page 70: Performing Remote Maintenance

    Contacts and Settings Press [ Note • The next page is displayed. • If you do not press [R], the self diagnosis will automatically end after about 10 Use [ ] to select "Self Diag." and press minutes. [Enter]. • The self diagnosis screen is displayed with the Press [Home].

  • Page 71: Making Administrator Menu Settings

    Contacts and Settings Making Administrator Use [ ] to select "Login" and press [Enter]. • The admin menu screen is displayed. Menu Settings Note • If a video conference call is received while data is being entered, data entry is interrupted and any unsaved data is lost.

  • Page 72: Making Encryption Settings

    Contacts and Settings Use [ ] to select "Encryption" and press Press [Enter]. [Enter]. • The encryption settings screen is displayed. Press [G]. • A dialogue box to confirm the saving of settings is displayed. Use [ ] to select "Yes" and press [Enter]. •...

  • Page 73: Making Software Update Settings

    Contacts and Settings • Making Software Update When "OFF" is selected, the KX-VC500 will not automatically look up the DNS server or proxy Settings server to see if there are updates for your software on start-up. Login to the administrator menu. (Page 71) •...

  • Page 74: Making Screen Standby Settings

    Contacts and Settings Note Use [ ] to select "Update Software Now" • Contact your dealer for more information on and press [Enter]. obtaining the latest firmware and User • A dialogue box to confirm the updating of your Manual. software is displayed.

  • Page 75: Making Administrator Password Settings

    Contacts and Settings Use [ ] to select "Standby Setting" and Use [ ] to select "Password Settings" and press [Enter]. press [Enter]. • • The screen standby settings screen is The password settings screen is displayed. displayed. Use [ ] to select the following items and enter Enter the length of time (0–99) in minutes until the a password (4–10 digits):...

  • Page 76: Making Local Site Settings

    Contacts and Settings Making Local Site Use [ ] to select "System Initialize" and Settings press [Enter]. • A dialogue box to confirm the start of system initialisation is displayed. You can register up to 5 temporary local sites. One KX-VC500 can be used in multiple meeting rooms without the need to change certain basic network settings.

  • Page 77: Selecting A Local Site

    Contacts and Settings Note Press [G]. • A dialogue box to confirm the saving of settings • When you select a local site, the name entered is displayed. in "Local site name" is displayed instead of the unit name in the unit information. Use [ ] to select "Yes"...

  • Page 78: Deleting Local Site Information

    Contacts and Settings Use [ ] to select the item you want to edit, and then make any changes. Press [G]. • A dialogue box to confirm the saving of settings is displayed. Use [ ] to select "Yes" and press [Enter]. •...

  • Page 79: Input

    Input Inputting Letters and Numbers You can use the remote control to input letters and numbers. The following tables detail the characters and numbers that can be input. The language that can be input depends on which language is selected through system settings. Press the indicated button repeatedly to cycle through the characters and numbers assigned to that button until the character you want to input is displayed.
  • Page 80 Input Table 1 English (For KX-VC500BX/KX-VC500CX/KX-VC500EX) Letter Mode Extended Character 1 Extended Character 2 (Western Europe) Mode (Eastern Europe) Mode Number Uppercase Lowercase Uppercase Lowercase Uppercase Lowercase Button Mode -preferred -preferred -preferred -preferred -preferred -preferred Mode Mode Mode Mode Mode Mode A À...
  • Page 81 Input Table 2 German (For KX-VC500EX only) Letter Mode Extended Character 1 Extended Character 2 (Western Europe) Mode (Eastern Europe) Mode Number Uppercase Lowercase Uppercase Lowercase Uppercase Lowercase Button Mode -preferred -preferred -preferred -preferred -preferred -preferred Mode Mode Mode Mode Mode Mode A À...
  • Page 82 Input Table 3 French (For KX-VC500EX only) Letter Mode Extended Character 1 Extended Character 2 (Western Europe) Mode (Eastern Europe) Mode Number Uppercase Lowercase Uppercase Lowercase Uppercase Lowercase Button Mode -preferred -preferred -preferred -preferred -preferred -preferred Mode Mode Mode Mode Mode Mode A À...
  • Page 83 Input Table 4 Italian (For KX-VC500EX only) Letter Mode Extended Character 1 Extended Character 2 (Western Europe) Mode (Eastern Europe) Mode Number Uppercase Lowercase Uppercase Lowercase Uppercase Lowercase Button Mode -preferred -preferred -preferred -preferred -preferred -preferred Mode Mode Mode Mode Mode Mode a à...
  • Page 84 Input Table 5 Spanish (For KX-VC500EX only) Letter Mode Extended Character 1 Extended Character 2 (Western Europe) Mode (Eastern Europe) Mode Number Uppercase Lowercase Uppercase Lowercase Uppercase Lowercase Button Mode -preferred -preferred -preferred -preferred -preferred -preferred Mode Mode Mode Mode Mode Mode A À...
  • Page 85 Input Table 6 Dutch (For KX-VC500EX only) Letter Mode Extended Character 1 Extended Character 2 (Western Europe) Mode (Eastern Europe) Mode Number Uppercase Lowercase Uppercase Lowercase Uppercase Lowercase Button Mode -preferred -preferred -preferred -preferred -preferred -preferred Mode Mode Mode Mode Mode Mode A À...
  • Page 86 Input Switching the Input Mode Each time [B] or [R] is pressed, the input mode will be switched in the following cycle: • [B]: letter mode ® number mode ® extended character 1 mode ® extended character 2 mode • [R]: lowercase-preferred mode ®...

  • Page 87: Miscellaneous

    Miscellaneous Changing the Remote Control Batteries For users in Taiwan only Open the cover. Take out the R6 (AA) batteries. Insert new batteries (R6 [AA] dry cell), minus side first, then close the cover. User Manual...

  • Page 88: Cleaning The Unit

    Miscellaneous Cleaning the Unit When cleaning the unit, make sure the power is off and all cables are unplugged. Cleaning the unit while the power is on may cause a malfunction. • Wipe the unit with a dry, soft cloth. When the unit is very dirty, first clean it with a neutral, household cleaning agent using a well-wrung, damp cloth.

  • Page 89: Additional Information

    Additional Information Troubleshooting If a problem is occurring with the operation of the device, check here for possible solutions. Before proceeding check all connections to make sure they are secure, and that power is flowing from the outlet that the KX-VC500 is plugged into.
  • Page 90 Additional Information Problem Cause and Solution Operation is unresponsive or • Cables or cords may not be connected properly. incorrect. → Check that all cables to the KX-VC500 are connected properly. (Page 15) • An error has occurred. → Turn off the KX-VC500 and restart it. •...
  • Page 91 Additional Information Problem Cause and Solution Cannot connect with another • The LAN cable is not connected properly. party. → Check that it is connected to the KX-VC500 properly. (Page 15) Perform a network test by entering the IP address of the other party, and then confirm the connection to the other party.

  • Page 92: Audio

    Additional Information Audio Problem Cause and Solution The other party cannot hear • The microphone cable is not properly connected. your voice. → Check that the microphone is properly connected to the KX-VC500. (Page 15) Perform self diagnosis, and check the performance of the microphones that are connected to the KX-VC500.

  • Page 93: System Settings

    Additional Information Problem Cause and Solution Sound cuts out or echoes. • Adjustments to the environment immediately after a video conference call has begun may not yet have completed. → Immediately after a video conference call has begun, be sure to speak in turn with other parties.

  • Page 94: If These Messages Appear

    Additional Information If These Messages Appear Message Cause and Solution Call FAILED. Encryption • The encryption settings do not match those of the other party in a video settings (On/Off) must match. conference call. Please change the encryption → Change the encryption settings to match those of the other party. setting on one side and try (Page 64, Page 72) again.
  • Page 95 Additional Information Message Cause and Solution Sub-Camera is not • A cable or cord is not properly connected. connected. → Check that all cables to the KX-VC500 are connected properly. Check the connection. (Page 52) • The sub video camera is not turned on. →...
  • Page 96 A video conference call to an incompatible device was attempted. version mismatch. → Check the other party’s device. Video conference calls cannot be made to devices other than a Panasonic KX-VC500. • A video conference call to a KX-VC500 with an incompatible software version was attempted.
  • Page 97 Additional Information Message Cause and Solution Received remote control ID • The remote control IDs of the KX-VC500 and remote control do not (n1). VC500 current setting is match. (n2). → Follow the on-screen instructions to change the remote control ID of the Press [Home] button using remote control to match that of the KX-VC500.

  • Page 98: Miscellaneous

    Additional Information Message Cause and Solution Invalid DNS Server Address. • The IP address contains an invalid value. → Enter the IP address correctly. The correct format is XXX.XXX.XXX.XXX (dotted format decimal notation). If the IP address contains 1 or 2 digit numbers, enter these numbers as they are.

  • Page 99: Specifications

    Specifications System Specifications Video Compression Method H.264 Compatible • 1920 ´ 1080i Resolutions 1280 ´ 720p • • 704 ´ 480p 1920 ´ 1080i Camera Input Resolution PC Input Resolutions XGA, SVGA, VGA Audio Compression Method MPEG-4 AAC LD Frequency Range 20 kHz No.

  • Page 100: Index

    Index Index Network Test, performing Network, setting Noise reduction Administrator Password, setting Amplifier/Speaker Answering a Video Conference Call Optional Accessory Answering, Automatic Answering, Manual Part Names and Usage Ports, Main Unit Batteries, changing (remote control) Privacy Boundary Microphone Protecting Information Buttons, Main Unit Buttons, Remote Control Remote Control, setting...
  • Page 101 Notes User Manual...
  • Page 102 Winsbergring 15, 22525 Hamburg, Germany Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd. , and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

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