Panasonic KX-VC500 Operating Manual page 127

Problem
The image is distorted.
The maximum bandwidth
changes during a video
conference call.
•
The internet connection is not established.
→
Some hubs, routers, etc. can take 10 seconds or more to establish an
internet connection.
•
A video conference call to a unit with an incompatible software version
was attempted.
→
Check the software version of all parties. Update the unit with the older
software version so that the versions match.
•
There may be a problem with your communication lines.
→
Contact your dealer.
•
If you are trying to connect to an MCU or non-Panasonic video
conference system, encryption is enabled on either your or the other
party's side.
→
Make sure that all parties have encryption disabled (Page 85,
Page 97, Page 106).
•
You are trying to connect to an MCU or non-Panasonic video
conference system that is not compatible.
→
Depending on the other party's model, such connections can be
enabled with an activation key card (KX-VCS101, sold separately). For
details about supported models, contact your dealer.
→
Use the outgoing call history to confirm the name of the device, and
then contact your dealer.
•
The settings of the hub or router are different to those of the unit.
→
Contact your dealer.
•
Packet loss is occurring. (The network is congested.)
→
Check the display of the network status indication (Page 32). If the icon
shows only 0–1 bars continuously, press [Status] twice and check the
fields "Loss" and "Bandwidth", then contact your network
administrator or dealer (Page 73).
•
The maximum bandwidth setting is incorrect.
→
During a 3-party video conference call, at least 1 Mbps of bandwidth is
required. Change the "Max. Bandwidth" setting to a value of
"1.0 Mbps" or higher (Page 85, Page 105).
→
During a 4-party video conference call, at least 1.5 Mbps of bandwidth
is required. Change the "Max. Bandwidth" setting to a value of
"1.5 Mbps" or higher (Page 85, Page 105).
→
If you are trying to connect to an MCU or non-Panasonic video
conference system, depending on the other party's device, the image
may be distorted due to lack of bandwidth. In this case, contact your
dealer.
•
There may be a problem with your communication lines.
→
Contact your dealer.
•
The maximum bandwidth during a video conference call adjusts to that
of the party that has set the lowest bandwidth for the maximum
bandwidth setting among all participating parties.
→
If there is a problem with your communication lines, contact your dealer.
Cause and Solution
Additional Information
User Manual 127