Panasonic KX-VC500 Operating Manual page 125

Problem
You cannot control the other
party's video camera with the
remote control.
•
The other party's main video camera is not a PTZ camera supported
by this unit.
→
Ask the other party to use a PTZ camera that is supported by this unit.
For details, have the other party contact the dealer.
•
"CAM ctrl from remote site(s)" is set to "OFF" on the other party's
unit.
→
Ask the other party to set "CAM ctrl from remote site(s)" to "ON" on
their unit.
•
You are trying to use a function that is not supported by the other
party's main video camera. For example, you tried to use the pan
function with a video camera that supports only the zoom function.
→
Check whether the other party's main video camera supports the
function you are trying to use.
•
One of the parties is using a unit with an incompatible software version.
→
Check the software version of all parties. Update the unit with the older
software version so that the versions match.
•
The other party is using a non-Panasonic video conference system.
→
If the other party uses a non-Panasonic video conference system, some
operations may not be possible or some operations may not function
as expected.
Cause and Solution
Additional Information
User Manual 125