HP EVA P6000 User Manual page 8

Risks..............................................................................................................................146
Limitations.......................................................................................................................147
Mac OS configuration...........................................................................................................147
Failure scenarios...................................................................................................................147
HP-UX.............................................................................................................................147
Windows Servers.............................................................................................................148
Oracle Solaris.................................................................................................................148
OpenVMS......................................................................................................................148
Linux..............................................................................................................................149
IBM AIX..........................................................................................................................150
VMware.........................................................................................................................150
Mac OS.........................................................................................................................151
7 Troubleshooting......................................................................................152
If the disk enclosure does not initialize.....................................................................................152
Diagnostic steps...................................................................................................................152
Is the enclosure front fault LED amber?................................................................................152
Is the enclosure rear fault LED amber?.................................................................................152
Is the power on/standby button LED amber?.......................................................................153
Is the power supply LED amber?........................................................................................153
Is the I/O module fault LED amber?....................................................................................153
Is the fan LED amber?.......................................................................................................154
Effects of a disk drive failure...................................................................................................154
Compromised fault tolerance.............................................................................................154
Factors to consider before replacing disk drives........................................................................154
Automatic data recovery (rebuild)...........................................................................................155
Time required for a rebuild................................................................................................155
Failure of another drive during rebuild................................................................................155
Handling disk drive failures...............................................................................................155
iSCSI module diagnostics and troubleshooting..........................................................................156
iSCSI and iSCSI/FCoE diagnostics.....................................................................................156
Locate the iSCSI or iSCSI/FCoE module.........................................................................156
iSCSI or iSCSI/FCoE module's log data.........................................................................157
iSCSI or iSCSI/FCoE module statistics............................................................................157
Troubleshoot using HP P6000 Command View................................................................157
Issues and solutions..........................................................................................................158
Issue: HP P6000 Command View does not discover the iSCSI or iSCSI/FCoE modules.........158
Issue: Initiator cannot login to iSCSI or iSCSI/FCoE module target.....................................158
Issue: Initiator logs in to iSCSI or iSCSI/FCoE controller target but EVA assigned LUNs are not
appearing on the initiator............................................................................................159
Issue: EVA presented virtual disk is not seen by the initiator...............................................159
Issue: Windows initiators may display Reconnecting if NIC MTU changes after connection has
logged in...................................................................................................................160
Issue: When communication between HP P6000 Command View and iSCSI or iSCSI/FCoE
module is down, use following options:..........................................................................160
HP P6000 Command View issues and solutions...................................................................161
8 Error messages.......................................................................................162
9 Support and other resources....................................................................179
Contacting HP......................................................................................................................179
HP technical support........................................................................................................179
Subscription service..........................................................................................................179
Documentation feedback..................................................................................................179
Related documentation..........................................................................................................179
Documents......................................................................................................................179
8 Contents