Scanner Unit Does Not Close; Scan Was Not Successful - Lexmark Pro5500 Series User Manual

Troubleshooting

Scanner unit does not close

1
Lift the scanner unit.
2
Remove any obstruction keeping the scanner unit open.
3
Lower the scanner unit.
Poor copy or scanned image quality
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
C
LEAN THE SCANNER GLASS
A
DJUST THE SCAN QUALITY
R
EVIEW THE TIPS FOR COPYING
U
SE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE
M
AKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT
CORNER
Partial copies or scans of documents or photos
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
M
AKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE
PLACEMENT CORNER
S
ELECT A PAPER SIZE THAT MATCHES THE LOADED PAPER
M O
AKE SURE THE RIGINAL

Scan was not successful

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
C USB
HECK THE CONNECTION
1
Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2
Firmly plug the square end of the USB cable into the back of the printer.
, ,
SCANNING AND IMPROVING PRINT QUALITY
S
IZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING
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