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Lexmark P910 User Manual

User's guide
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Pro910 Series User's Guide
December 2011
www.lexmark.com
Machine type(s):
4449
Model(s):
901, 90E, 91E

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Summary of Contents for Lexmark P910

  • Page 1 Pro910 Series User's Guide December 2011 www.lexmark.com Machine type(s): 4449 Model(s): 901, 90E, 91E...

  • Page 2: Table Of Contents

    Finding information about the printer......................8 Understanding the parts of the printer....................10 Ordering and replacing supplies..............13 Ordering ink cartridges..........................13 Using genuine Lexmark ink cartridges.....................14 Replacing ink cartridges..........................14 Ordering paper and other supplies......................15 Recycling Lexmark products........................16 Using the printer control panel buttons and menus........17 Using the printer control panel.......................17...
  • Page 3 Contents Loading various paper types........................33 Saving paper settings..........................36 Loading original documents on the scanner glass...................36 Loading original documents into the ADF....................37 Linking trays............................37 Printing......................38 Tips for printing............................38 Printing basic documents........................38 Printing specialty documents........................41 Working with photos..........................44 Printing on both sides of the paper (duplexing)..................47 Managing print jobs..........................49 Printing from a mobile device.........................53 Copying......................54...
  • Page 4 Contents Scanning directly to e‑mail using the printer software................63 Scanning to a PDF............................63 Scanning FAQ............................64 Canceling scan jobs..........................65 E-mailing....................66 Setting up the printer to e-mail.......................66 Creating an e-mail contact list.........................67 Sending e-mail............................69 Canceling an e‑mail..........................70 Faxing......................71 Setting up the printer to fax........................71 Configuring the fax settings........................82 Creating a contact list..........................84 Sending faxes............................85...
  • Page 5 Contents Troubleshooting..................131 Before you troubleshoot........................131 If Troubleshooting does not solve your problem..................131 Setup troubleshooting...........................131 Understanding printer messages......................136 Clearing paper jams..........................146 Print troubleshooting..........................153 Copy and scan troubleshooting......................155 E-mail troubleshooting..........................157 Fax troubleshooting..........................158 Memory card troubleshooting......................163 Network troubleshooting........................163 Notices.....................175 Product information..........................175 Edition notice............................175 Power consumption..........................179 Index......................193...

  • Page 6: Safety Information

    Safety information Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced.

  • Page 7: About Your Printer

    About your printer About your printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks.

  • Page 8: Finding Information About The Printer

    Use high‑yield cartridges. These cartridges let you print more pages. Recycling • Return ink cartridges for reuse or recycling through the Lexmark Cartridge Collection Program. To return an ink cartridge, go to www.lexmark.com/recycle, and then follow the instructions to request a postage‑paid bag. •...
  • Page 9 Troubleshooting and solving problems Creating and customizing printer solutions, depending on your SmartSolutions User's Guide and Help printer model Go to http://smartsolutions.lexmark.com. Click HELP to view basic SmartSolutions information. Help using the printer software Windows or Mac Help Open a printer software program or application, and then click Help.

  • Page 10: Understanding The Parts Of The Printer

    Sunday (11:00 AM–8:00 PM ET) Support telephone numbers and hours of operation for your region or country can be found on the Support Web site (http://support.lexmark.com) or on the printed warranty that came with your printer. Warranty information •...
  • Page 11 About your printer S D /M S -D u o/ M M C Use the Automatic Document Feeder Load original documents into the ADF for scanning, copying, or faxing. (ADF) tray Note: Do not load postcards, photos, small items, or thin media (such as magazine clippings) into the ADF.
  • Page 12 About your printer Use the Scanner unit • Access the ink cartridges and printhead. • Remove paper jams. Ink cartridge access area Install, replace, or remove ink cartridges. Ethernet port Connect your printer to a computer, a local network, an external DSL, or a cable modem. USB port Connect the printer to a computer using a USB cable.

  • Page 13: Ordering And Replacing Supplies

    Not available High‑yield magenta color cartridge 150XL 150XLA Licensed for a single use only. After use, return this cartridge to Lexmark for remanufacturing, refilling, or recycling. Available only on the Lexmark Web site at www.lexmark.com. Lexmark Pro919 model Item Return Program cartridge...

  • Page 14: Using Genuine Lexmark Ink Cartridges

    Using genuine Lexmark ink cartridges Lexmark printers, ink cartridges, and photo paper are designed to perform together for superior print quality, and our inks are formulated to work with your printer and help extend the life of your product. We recommend that you use only genuine Lexmark ink cartridges.

  • Page 15: Ordering Paper And Other Supplies

    Insert the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air. Close the printer. Ordering paper and other supplies To order supplies or to locate a dealer near you, visit our Web site at www.lexmark.com. Item Part Number...

  • Page 16: Recycling Lexmark Products

    Find the product type you want to recycle, and then select your country or region from the list. Follow the instructions on the computer screen. Note: Printer supplies and hardware not listed in a Lexmark collection program may be recycled through your local recycling center. Contact your local recycling center to determine the items they accept.

  • Page 17: Using The Printer Control Panel Buttons And Menus

    Using the printer control panel buttons and menus Using the printer control panel buttons and menus Using the printer control panel Note: The icons appear when they are selectable on the current screen. If an icon does not appear, then the function is not available.

  • Page 18: Understanding The Home Screen

    Using the printer control panel buttons and menus Understanding the home screen After the printer is turned on and a short warm-up period occurs, the display shows the home screen. Use the home screen selections to initiate an action, such as copying or faxing, or to change the printer settings. Note: Some functions are available only in select printer models.

  • Page 19: Navigating Menus Using The Touch Screen

    Using the printer control panel buttons and menus Setup icon Access the setup menu and change printer settings. Eco‑Mode icon Activate Eco‑Mode to select the following options: • Change to Sleep mode after the printer is left idle for 10 minutes. •...

  • Page 20: Changing The Sleep Timeout

    Using the printer control panel buttons and menus Scroll bar Scroll up and down the menu list. Down arrow Scroll down. Tips: • Use your fingers to navigate the screen. The touch screen does not work if you use other tools or devices to navigate. •...

  • Page 21: Saving Paper And Energy

    Using the printer control panel buttons and menus Saving paper and energy To significantly cut paper usage and reduce paper waste, activate 2‑Sided Printing: From the home screen, navigate to: > Print Mode Setup > 2-Sided Copy, Standalone > On Touch Accept.

  • Page 22: Using The Printer Software

    Mint 10 and 9 • PCLinux OS 2010 The printer driver for this operating system is available only at http://support.lexmark.com. Using the Windows printer software Software installed during printer installation When you set up the printer using the installation software CD, all the necessary software was installed. You may have chosen to install some additional programs.

  • Page 23: Printer Software

    (referred to as Phone Book) Abbyy Sprint OCR Scan a document and produce text that you can edit with a word‑processing program. Lexmark Wireless Setup Utility • Set up the wireless printer on a wireless network. (referred to as Wireless Setup Utility) •...

  • Page 24: Using The Macintosh Printer Software

    Using the printer software Use the Printing Preferences When you click File > Print > Properties with a document open, a Printing Preferences dialog appears. The dialog lets you select options for the print job, such as the following: • Select the number of copies to print.

  • Page 25: Finding And Installing Optional Software

    Install additional or optional software. For Macintosh users From the Finder, navigate to: Applications > select your printer folder > Web Links > Lexmark Software Updates From the Web site, select your printer and then download the driver. Install additional or optional software.

  • Page 26: Updating The Printer Software

    For Macintosh users From the Finder, navigate to: Applications > select your printer folder > Web Links > Lexmark Software Updates From the Web site, select your printer and then download the driver. Downloading PCL and PS drivers (Windows only) Universal Print Drivers (PCL 5 emulation, PCL XL emulation, and PS emulation) can be downloaded from our Web site.

  • Page 27: Installing The Printer Software

    If the installation dialog does not appear after a minute, then click the CD icon on the desktop. Double-click the software installer package, and then follow the instructions on the computer screen. Using the Internet Go to the Lexmark Web site at http://support.lexmark.com. Navigate to: SUPPORT & DOWNLOADS > select your printer > select your operating system...

  • Page 28: Loading Paper And Original Documents

    Loading paper and original documents Loading paper and original documents Loading the paper tray Make sure: • You use paper designed for inkjet printers. • The paper is not used or damaged. • If you are using specialty paper, you follow the instructions that came with it. •...
  • Page 29 Loading paper and original documents If you are loading A4‑ or legal‑size paper, then squeeze the tab and pull to extend the tray. Note: When you pull the extension out, the first stop accommodates A4‑size paper. When the extension is fully out, it accommodates legal‑size paper.

  • Page 30: Loading Envelopes Or Photo Paper

    Loading paper and original documents Insert the tray. Note: If you extended the tray to accommodate A4- or legal-size paper, then the tray sticks out from the front of the printer when inserted. Flip up the paper stop to catch the paper as it exits. Note: If you loaded A4‑...
  • Page 31 Loading paper and original documents Move the paper guides to the sides of tray. Use the envelope icon and the photo paper outline on the bottom of the tray to help you position envelopes or photo paper. Note: Do not mix paper types in the tray. You can load either envelopes or photo paper, but not both. Load envelopes or photo paper.
  • Page 32 Loading paper and original documents Adjust the paper guides to rest gently against the left, right, and bottom edges of the envelopes or photo paper. Insert the tray.

  • Page 33: Loading Various Paper Types

    Loading paper and original documents Flip up the paper stop to catch the envelopes or photos as they exit. Note: For best results, allow photos to dry at least 24 hours before stacking, displaying, or storing. Loading various paper types Load up to Make sure 150 sheets of plain paper...
  • Page 34 Loading paper and original documents Load up to Make sure 10 envelopes • The envelopes are designed for use with inkjet printers. • The print side of the envelopes faces down with the flap to the left as shown. • You load the envelopes in the center of the tray as indicated by the icon.
  • Page 35 Loading paper and original documents Load up to Make sure 50 transparencies • The rough side of the transparencies faces down. • You load letter‑ or A4‑size transparencies. • You remove any paper backing sheets from the transparencies before loading. •...

  • Page 36: Saving Paper Settings

    Loading paper and original documents Saving paper settings You can adjust the settings for your print and copy jobs to match the paper size and type you have loaded in the printer. From the home screen, touch > Paper Setup. Note: If you have installed two trays in your printer, then touch , select the paper tray, and then touch Paper Setup.

  • Page 37: Loading Original Documents Into The Adf

    Loading paper and original documents Loading original documents into the ADF You can load up to 35 sheets of an original document into the ADF for scanning, copying, and faxing. You can load A4‑, letter‑, or legal‑size paper into the ADF. Adjust the paper guide on the ADF tray to the width of the original document.

  • Page 38: Printing

    Printing Printing Tips for printing • Use the appropriate paper for your print job. • Select a higher print quality for better prints. • Make sure there is enough ink in the ink cartridges. • Remove each sheet as it is printed when printing photos or when working with specialty media. •...

  • Page 39: Collating Printed Copies

    Printing Collating printed copies When printing multiple copies of a document, you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Not collated Notes: • The collate option is available only when you are printing multiple copies. •...

  • Page 40: Printing Multiple Pages On One Sheet

    Printing To change the current page order, select the Reverse page order check box. Click OK to close any printer software dialogs. Click OK or Print. For Macintosh users With a document open, choose File > Page Setup. From the Page Setup dialog, set the printer, paper size, and orientation. Click OK.

  • Page 41: Printing Specialty Documents

    Printing Adjust other settings as needed. Click Print. Printing documents from a memory card or flash drive To enable the File Print function, the memory card or flash drive must contain document files that are supported by the printer. For more information, see “Supported memory cards and file types” on page 45. Insert a memory card or flash drive.

  • Page 42: Printing On Labels

    Printing From the Printer pop‑up menu, choose your printer. Click Print. Notes: • Most envelopes use landscape orientation. • Make sure the same orientation is also selected in the application. Printing on labels Notes: • Make sure the top of the label sheet feeds into the printer first. •...
  • Page 43 Printing From the Print Quality menu, choose a print quality other than Quick Print or Draft. Click Print. Printing on custom‑size paper For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup. Navigate to: Paper/Finishing tab >...

  • Page 44: Working With Photos

    Printing Working with photos Using a memory card or flash drive with the printer Insert a memory card into the card slot or a flash drive into the USB port Inserting a memory card Inserting a flash drive SD /M S- Du SD /M S- Du o/ M M C o/ M M C...

  • Page 45: Printing Photos Using The Printer Control Panel

    Printing Supported memory cards and file types Memory card File type Documents: • Secure Digital (SD) • .pdf (Adobe Portable Document Format) • Secure Digital High Capacity (SDHC) Images: • Micro Secure Digital (with adapter) (Micro SD) • .jpg, .jpeg, .jpe (Joint Photographic Experts Group) •...

  • Page 46: Printing Photos From A Pictbridge-Enabled Digital Camera

    Printing Printing photos from a PictBridge-enabled digital camera PictBridge is a technology available in most digital cameras that lets you print directly from your digital camera without using a computer. Insert one end of the USB cable into the camera. Note: Use only the USB cable that came with the camera.

  • Page 47: Printing On Both Sides Of The Paper (Duplexing)

    Printing Printing on both sides of the paper (duplexing) Printing on both sides of the paper (duplexing) automatically Notes: • The automatic duplex unit supports A4‑ and letter‑size paper. It also supports plain, premium plain, ColorLok certified plain, heavy plain, and letterhead paper types. •...
  • Page 48 Printing From the Two‑Sided pop‑up menu, choose Long‑Edge binding or Short‑Edge binding. • For Long‑Edge binding, pages are bound along the long edge of the page (left edge for portrait, top edge for landscape). Portrait Landscape • For Short‑Edge binding, pages are bound along the short edge of the page (top edge for portrait, left edge for landscape).

  • Page 49: Managing Print Jobs

    Printing For Macintosh users From the Apple menu, navigate to: System Preferences > Print & Fax > select your printer Navigate to: Open Print Queue > Printer Setup > Driver tab Printer Setup > Installable Options From the Two‑Sided Printing Dry Time pop‑up menu, choose a dry time setting. Note: Under conditions of high humidity, or if the normal drying time does not allow the ink to dry completely, choose Extended.
  • Page 50 Printing Creating a print queue For Windows users From the Printer Tasks area, click Add a Printer. Follow the instructions on the computer screen. For more information, see the documentation that came with your operating system. For Macintosh users From the Print & Fax area, click +. If necessary, click the Default or Default Browser tab.

  • Page 51: Pausing Print Jobs

    Printing Changing the default printing mode To conserve ink, you can change the default printing mode for all print jobs to Draft or Quick Print. It uses less ink and is recommended for printing text-only documents. If you need to change to a different print mode to print photos or other high-quality documents, then you can select a different mode from the Print dialog before sending the print job.

  • Page 52: Resuming Print Jobs

    Printing Resuming print jobs For Windows users Click , or click Start and then click Run. In the Start Search or Run box, type control printers. Press Enter, or click OK. The printers folder opens. Right‑click the printer, and then select Open or See what's printing. Resume the print job: •...

  • Page 53: Printing From A Mobile Device

    What is LexPrint? LexPrint is a free application that lets you print easily from your iPad, iPhone, or iPod touch using any Lexmark printer connected to the same wireless network. It lets you print Web pages, photos from the photo album, or photos you recently captured using the camera of your mobile device, depending on its features.

  • Page 54: Copying

    Copying Copying Scanner glass Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Use the ADF for multiple‑page documents. Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass.

  • Page 55: Copying An Id Card

    Copying Copying an ID card From the home screen, touch SmartSolutions > ID Card Copy. Load the front side of the ID card facedown on the upper left corner of the scanner glass. Touch Continue. When prompted to copy the back side of the ID card, touch Yes. Load the back side of the ID card facedown on the upper left corner of the scanner glass.

  • Page 56: Collating Copies Using The Printer Control Panel

    Copying Collating copies using the printer control panel When printing multiple copies of a document, you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Not collated Load the original document.

  • Page 57: Placing An Overlay Message On Each Page

    Copying Placing an overlay message on each page Load the original document. From the home screen, touch Copy > More Options > Overlay. Select an overlay setting, and then touch Accept. Note: If you select Custom Text, then you will be prompted to specify a custom overlay. The text can be up to 32 characters long.

  • Page 58: Canceling Copy Jobs

    Copying Making a duplex copy manually Load the original document. From the home screen, touch Copy. Set the copy options you want. If necessary, touch Accept each time you make a selection. Press to print on one side of the paper. Load the next page of the document: •...

  • Page 59: Scanning

    Scanning Scanning Scanner glass Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Use the ADF for multiple‑page documents. Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass.

  • Page 60: Scanning To A Network Computer

    Scanning The scan is complete when a message appears on the printer control panel indicating that the file you scanned has been saved. Scanning to a network computer Load the original document. From the home screen, touch Scan > Computer. Touch the name of the destination computer.

  • Page 61: Scanning Photos For Editing

    Scanning Scanning photos for editing For Windows users Load photo or photos facedown on the scanner glass. Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Navigate to: Printer Home > select your printer > Scan •...

  • Page 62: Scanning Documents For Editing

    Scanning Scanning documents for editing An Optical Character Recognition (OCR) application allows you to edit an original text document that has been scanned. In order for this to work, you must have an OCR application stored on a local or network computer and you must be able to select it from the list of applications when you set up the scan.

  • Page 63: Scanning Directly To E-Mail Using The Printer Software

    Scanning Scanning directly to e‑mail using the printer software Make sure you have set up your e‑mail settings before proceeding. For more information, see the section on e‑mailing in the User’s Guide. For Windows users Load an original document faceup into the ADF or facedown on the scanner glass. Click or Start.

  • Page 64: Scanning Faq

    Scanning Navigate to: Printer Home > select your printer > Scan > PDF Scanning starts and the scan progress dialog appears. Save the document as a PDF. For Macintosh users Load an original document faceup into the ADF or facedown on the scanner glass. From the Applications folder in the Finder, launch the application you want to use.

  • Page 65: Canceling Scan Jobs

    Scanning Why am I being asked for a PIN? PINs are a security measure used to restrict the scanned information from going into certain locations, or to keep what is being scanned from being seen or used by others. You may be prompted to enter a PIN if the network computer you are scanning to requires one.

  • Page 66: E-Mailing

    E-mailing E-mailing You can use your printer to send e-mail to one or more recipients without using a computer. To do this, you can either scan a document or photo and then send it as an e-mail, or you can attach a saved document or photo from a memory device to an e-mail.

  • Page 67: Creating An E-Mail Contact List

    E-mailing • Password—Enter your e‑mail account password. • Domain—Enter your e‑mail account domain. Note: This setting appears only when Authentication is set to NTLM. For more information, contact your e- mail provider or your system support person. To check if the SMTP server settings are correct, touch Test SMTP Settings. If you want to change the e‑mail settings From the home screen, touch >...
  • Page 68 E-mailing Creating an e‑mail contact list using the computer For Windows users Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Navigate to: Printer Home > select your printer > Fax > Edit contact list > Select from Phone Book From the Phone Book field, choose a phone book.

  • Page 69: Sending E-Mail

    E-mailing Sending e-mail Scanner glass Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Use the ADF for multiple‑page documents. Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass.

  • Page 70: Canceling An E-Mail

    E-mailing Scanning a document or photo to e-mail Load an original document or photo. Touch Scan > E‑mail. Select the output file type you want to create. Touch an option to enter or select the recipients: • Enter E‑mail Address—Enter the e‑mail address manually. •...

  • Page 71: Faxing

    Faxing Faxing CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ-11) cord provided with this product or a UL Listed 26 AWG or larger replacement when connecting this product to the public switched telephone network. CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm.
  • Page 72 Faxing Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack LINE PHONE LINE To connect: Connect the cable from the wall jack to the port of the printer. Remove the protective plug from the port of the printer, and then connect the answering machine to the port.
  • Page 73 Faxing Tips for this setup: • If you have only one telephone number on your line, then you need to set the printer to receive faxes automatically (Auto Answer On). • Set the printer to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings.
  • Page 74 Faxing Tips for this setup: • This setup works best if you subscribe to a distinctive ring service. If you have distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically.
  • Page 75 Faxing To continue using a computer for Internet access, connect the computer to the DSL HPN port on the DSL filter. To connect a telephone to the printer, remove the protective plug from the port of the printer and then connect the telephone to the port.
  • Page 76 Faxing Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem Follow this setup if you normally connect your telephone to a cable modem. To connect: Connect one end of a telephone cable to the port of the printer.
  • Page 77 Faxing Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the house Follow this setup if your cable provider activated the wall jacks in your house so that you do not have to plug your devices into the cable modem.
  • Page 78 Faxing Connecting the printer to a non‑RJ‑11 wall jack LINE To connect: Connect one end of a telephone cable to the port of the printer. Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ 11 connector, then connect it directly to the wall jack.
  • Page 79 Faxing If the additional device (telephone or answering machine) has an RJ-11 connector, then you can remove the wrap plug and connect the device to the port of the printer. LINE Connecting the printer in countries or regions that use serial connection In some countries or regions, you need to plug all devices into the wall jack.
  • Page 80 Faxing LINE To connect: Connect the cable from the wall jack to the port of the printer. Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones.

  • Page 81: Entering Your User Information

    Faxing Connect the printer to any of the N ports. LINE N F N PHONE LINE To connect: Connect one end of a telephone cable to the port of the printer. Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to an N port. If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown.

  • Page 82: Configuring The Fax Settings

    Faxing Setting the fax footer From the home screen, navigate to: > Fax Setup > Ringing and Answering > Fax Footer Touch ON > Accept. Configuring the fax settings You can configure the fax settings through the printer control panel or the fax software. If you configure the fax settings in the printer control panel, then the fax software imports those settings.
  • Page 83 Faxing From here You can Dialing and Sending • Set your fax name and fax number. • Adjust the dialing volume. • Set the dial method, redial time, number of redial attempts, dialing prefix, and fax sending speed. • Convert sent faxes into modes that receiving fax machines recognize.

  • Page 84: Creating A Contact List

    Faxing Creating a contact list You can create a contact list using the Address Book in the printer control panel or the phone book in the fax software. If you create a contact list in the printer control panel, then the fax software automatically saves those contacts as Phonebook entries.

  • Page 85: Sending Faxes

    Faxing Select the contact that you want to add, and then click Add to or change list to import the contact. Note: To add contacts, you need to import contacts from the phone books on your computer that are supported by the fax software.

  • Page 86: Tips For Sending Faxes

    Faxing Tips for sending faxes • Make sure the printer is on and connected to a working telephone, DSL, or VoIP line. The line is working if you hear a dial tone. • Make sure the paper exit tray is fully extended and the tray extension is flipped out. •...

  • Page 87: Receiving Faxes

    Faxing Enter the recipient fax number or numbers in the “Fax number(s)” field. You can enter fax numbers manually or by using the Phone Book feature. If necessary, enter a prefix in the Dialing Prefix dialog. Select the appropriate paper size and page orientation. Select Include Cover Page with Fax, and enter the appropriate information if you want to include a cover page with the fax.

  • Page 88: Faxing Faq

    Faxing Tips: • If the printer is sharing the line with other analog devices (telephone, answering machine), then set the printer to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings.
  • Page 89 Faxing For Macintosh users From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. Double-click Printer Settings, and then configure the fax settings. What is a splitter and what type of splitter should I use? If there are limited wall jacks in your home or limited ports on your adapter, then you can use a phone splitter.

  • Page 90: How Can I Check The Dial Tone

    Faxing How many rings should I set? If the printer is sharing a line with an answering machine, then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings.

  • Page 91: Answering Machine

    Faxing How do I adjust the speaker volume on the printer? Listen to the dial tone to check if the telephone line is working and to check if the cables and devices are connected properly to your telephone network. If you set the printer to receive faxes manually, then make sure that you set the ringer volume loud enough for you to hear it.

  • Page 92: How Do I Know That The Fax Was Sent Successfully

    Faxing Quality Black resolution Color resolution Superfine 300 x 300 200 x 200 Ultrafine 300 x 300 (half‑toned) 200 x 200 From the home screen, navigate to: Fax > More Options > Quality Select a resolution, and then touch Accept. How do I send a fax at a scheduled time? From the home screen, touch Fax.

  • Page 93: How Do I Forward A Fax

    Faxing How do I view the fax history of the printer? You can view the fax history of the printer on the display. You can also print reports of sent or received faxes, or both. From the printer control panel, navigate to: >...
  • Page 94 Faxing Blocking faxes from unidentified senders From the home screen, navigate to: > Fax Setup > Fax Blocking > Block No ID > On > Accept Can I retrieve failed faxes? The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out of ink or runs out of paper, then you can print the fax later after the error is resolved.

  • Page 95: Networking

    Networking Networking Installing the printer on a wireless network Wireless network compatibility Your printer may contain an IEEE 802.11b, IEEE 802.11g, or IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. Note: If your printer has an IEEE 802.11g wireless print server and you are having issues with an n router, then verify with your router manufacturer that the current mode setting is compatible with g devices, as this setting varies depending on the router brand or model.

  • Page 96: Printing A Network Setup Page

    Networking A valid WEP key has: • Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. • Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, punctuation, and symbols found on a keyboard. No Security It is not recommended to use no security at all on a home wireless network.
  • Page 97 Networking If your wireless network is not using security, then you will not have a security key. Note: If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility of the computer network adapter and look for the network name. If you cannot find the SSID or the security information for your network, then see the documentation that came with the access point, or contact your system support person.
  • Page 98 Networking Encryption Check the encryption method used on your network. Note: Some authentication types may be available only in select printer models or operating systems. Authentication type Encryption method Open Mode • None • Shared Mode WPA Personal TKIP WPA2‑Personal •...

  • Page 99: Installing The Printer On Other Computers

    Networking Double-click the software installer package, and then follow the instructions on the computer screen. Note: Select Wireless connection when prompted to select a connection type. Installing the printer on other computers Once the printer is set up on the wireless network, it can be accessed wirelessly by any other computer on the network. However, you will need to install the printer driver on every computer that will access it.
  • Page 100 Networking Determining the printer status using the network indicators Copy Scan Smart Memory Solutions Device Notes: – Some features may be available only in select models. – To find out if your printer has Ethernet or wireless capability, or both, refer to the documentation that came with your printer or contact your system support person.

  • Page 101: Special Wireless Installation Instructions

    Networking Indicator Printer status • The printer has not been configured for a wireless network and therefore cannot connect to a wireless network. • The printer is configured for an ad hoc connection, but it is not currently communicating with another ad hoc device. Wi‑Fi indicator light is off •...

  • Page 102: Assigning A Static Ip Address

    Networking For Macintosh users Select Other Wireless Network from the list, and then click Continue. Enter the details about your wireless network. Note: Your WEP, WPA, or WPA2 key may be obtained from the bottom of the box, the documentation that came with the box, or from the box Web page.

  • Page 103: Advanced Wireless Setup

    Networking Advanced wireless setup Adding a printer to an existing ad hoc wireless network Before you begin, make sure: • Your wireless network adapter is properly attached to your computer and is working. • The ad hoc wireless network that the printer will connect to is available. For more information on creating an ad hoc wireless network, see the documentation that came with your operating system.
  • Page 104 Networking Configuring Wi‑Fi Protected Setup manually Note: Make sure your access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified. For more information, see the User’s Guide. If your printer or device has not yet been configured for wireless connection and you want to configure it using WPS, then push the WPS button on the wireless router.

  • Page 105: Installing The Printer On An Ethernet Network

    Networking EAP‑TLS • RADIUS user name • CA certificate • Signed certificate EAP‑TTLS • Appropriate inner authentication • RADIUS user name • RADIUS password • CA certificate Configuring 802.1X Authentication The information to complete is dependent on the 802.1X security mechanism you select. Some require user names, passwords, and/or certificates.

  • Page 106: Performing Network Management Tasks

    Networking • The hostname of the printer • Any security information required for authentication to the network Note: Make sure you have an Ethernet cable to connect the printer to the network, and an available port, either on a networking device or a wall jack, that physically connects the printer to the network. Installing the printer on an Ethernet network Before you install the printer on an Ethernet network, make sure that: •...
  • Page 107 Networking Using the printer wirelessly Select the connection type that describes how you currently access your printer: If the printer is currently set up locally (using USB connection) Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Select your printer, and then navigate to: Printer Home >...
  • Page 108 Networking Using the printer over an Ethernet network Select the connection type that describes how you currently access your printer: If the printer is currently set up for wireless Plug an Ethernet cable into the printer and into an available port on a switch or wall jack. Wait one minute for the Ethernet network adapter to become active and acquire an IP address from the network.
  • Page 109 Insert the installation software CD. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. Double‑click Lexmark Extras > Lexmark Setup Assistant. Follow the instructions on the computer screen. Note: There is no need to remove the USB cable connecting the printer to the computer during wireless configuration.

  • Page 110: Adding The Printer

    Networking Using the printer over an Ethernet network Select the connection type that describes how you currently access your printer: If the printer is currently set up for wireless Plug an Ethernet cable into the printer and to an available port on a switch or wall jack. Wait a minute for the Ethernet network adapter to become active and acquire an IP address from the network.
  • Page 111 Networking Identify the printer: On the computer that is attached to the printer, open the printers folder: Click , or click Start and then click Run. In the Start Search or Run box, type control printers. Press Enter, or click OK. Right‑click the name of your printer.

  • Page 112: Networking Faq

    Networking Networking FAQ What is Wi‑Fi Protected Setup? ‑ Fi Protected Setup (WPS) is a simple and secure configuration that allows you to establish a wireless home network and enable network security without requiring prior knowledge of Wi‑Fi technology. It is no longer necessary to configure the network name (SSID) and WEP key or WPA passphrase for network devices.

  • Page 113: Where Do I Find My Ssid

    Networking What is an SSID? A Service Set Identifier (SSID) is the name that identifies a wireless network. All devices on the network must know the SSID of the wireless network, or they will not be able to communicate with each other. Usually, the wireless network broadcasts the SSID to allow wireless devices in the area to connect to it.

  • Page 114: How Are Home Networks Configured

    Networking – ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WPA/WPA2 preshared key/passphrase are case‑sensitive. • View the security settings on the access point. Open a Web browser. Type the IP address of the access point in the address field, and then press Enter. Notes: –...
  • Page 115 Networking Scenario 2: Wireless network with Internet access • All computers and printers connect to the network using a wireless access point or wireless router. • The wireless access point connects the network to the Internet through a DSL or cable modem. Internet Scenario 3: Wireless network with no Internet access •...
  • Page 116 Networking What is a USB cable? A Universal Serial Bus (USB) cable is primarily used to connect a USB device to a host. Common hosts include computers and video game consoles. Through the USB port and cable, it is possible to connect computer peripherals such as mouse devices, keyboards, digital cameras, printers, personal media players, flash drives, and external hard drives.

  • Page 117: How Are Infrastructure And Ad Hoc Networks Different

    Networking Firmly plug the square end of the USB cable into the back of the printer. Firmly plug the rectangular end of the USB cable into the USB port of the computer. Follow the instructions on the computer screen. How are infrastructure and ad hoc networks different? Wireless networks can operate in one of two modes: infrastructure or ad hoc.

  • Page 118: Finding The Signal Strength

    Networking Infrastructure Ad hoc Requirements for all devices Unique IP address for each device Mode set to Infrastructure mode Ad hoc mode Same SSID Yes, including the access point Same channel Yes, including the access point We recommend setting up a network in infrastructure mode using the installation software CD. Infrastructure mode provides: •...

  • Page 119: How Can I Improve Wireless Signal Strength

    Networking How can I improve wireless signal strength? A common reason wireless printers fail to communicate over a network is poor wireless signal quality. If the signal is too weak, too distorted, or blocked by an object, then it cannot carry information between the access point (wireless router) and the printer.

  • Page 120: Wireless Network

    Networking RRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION Even when the wireless signal is able to pass through an object, it is slightly weakened. If it passes through too many objects, then it can be significantly weakened. All objects absorb part of the wireless signal when it passes through them, and certain types of objects absorb enough to cause communications problems.

  • Page 121: Can I Use My Printer On A Usb And A Network Connection At The Same Time

    Networking For Macintosh users with an AirPort base station In Mac OS X version 10.5 or later From the Apple menu, navigate to: System Preferences > Network > AirPort The SSID of the network that the computer is connected to is displayed in the Network Name menu. Write down the SSID.

  • Page 122: What Is A Mac Address

    Networking What is a MAC address? A Media Access Control (MAC) address is a 48‑bit identifier associated with the hardware of network equipment. The MAC address may also be called the physical address because it is connected to the hardware of a device instead of its software.

  • Page 123: What Is An Ip Address

    Networking Notes: • A list of MAC addresses can be set on an access point (wireless router) so that only devices with matching MAC addresses are allowed to operate on the network. This is called MAC filtering. If MAC filtering is enabled in your access point and you want to add a printer to your network, then the MAC address of the printer must be included in the MAC filter list.

  • Page 124: How Are Ip Addresses Assigned

    Networking Locating the printer IP address • From the printer, print a network setup page. In the TCP/IP section, look for Address. • View the printer settings. From the printer control panel, navigate to: > Network Setup > TCP/IP > IPv4 Look for IP Address.

  • Page 125: Using Smartsolutions

    SmartSolutions are solutions that you can create, customize, and download from the SmartSolutions Web site (http://smartsolutions.lexmark.com) to your printer. You can create one-touch custom solutions to streamline repetitive copying, scanning, and printing tasks. You can also view RSS feeds, calendars, and online photo albums from the printer control panel.
  • Page 126 Click Visit Lexmark SmartSolutions. Using a Web browser Open a Web browser. Type smartsolutions.lexmark.com in the address bar, and then press Enter. From the SmartSolutions Web site, log in or create an account. Add your printer. Use the Web site to create, customize, and download solutions to your printer.

  • Page 127: Maintaining The Printer

    Maintaining the printer Maintaining the printer Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle if it is plugged into a properly grounded, working electrical outlet. It will briefly come out of Sleep mode or will temporarily turn on if it is turned off.

  • Page 128: Cleaning The Exterior Of The Printer

    Maintaining the printer Cleaning the printhead nozzles If you have not been using the printer for a long period, then you may need to clean the printhead nozzles to improve the quality of your prints. Keep your printer plugged to a properly grounded, working electrical outlet to allow your device to perform automatic maintenance cycles.

  • Page 129: Cleaning The Scanner Glass

    Maintaining the printer Cleaning the scanner glass Clean the scanner glass and other related parts when vertical streaks appear on your printed pages or when you see marks or smudges on such parts. Dampen a clean, lint‑free cloth with water. Gently wipe clean the scanner glass and other related parts.

  • Page 130: Moving The Printer To Another Location

    Maintaining the printer Moving the printer to another location When moving the printer and optional tray to another location, follow these precautions: • Make sure the printer is turned off. • Any cart used to move the printer must have a surface able to support the full footprint of the printer and the dimensions of the optional tray.

  • Page 131: Troubleshooting

    Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer •...

  • Page 132: Incorrect Language Appears On The Display

    Troubleshooting Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following: HANGE THE LANGUAGE USING THE PRINTER MENUS From the home screen, navigate to: > Device Setup > Language Select a language, and then touch Accept.

  • Page 133: Print Job Does Not Print Or Is Missing Pages

    Troubleshooting Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: AKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY Turn the printer on, and then open the printer. Make sure the cartridges are inserted correctly.

  • Page 134: Printer Is Printing Blank Pages

    Troubleshooting Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.
  • Page 135 Troubleshooting If the printer will not come out of Sleep mode, then reset the power: Unplug the power cord from the wall outlet, and then wait 10 seconds. Insert the power cord into the wall outlet, and then turn on the printer. If this problem persists, then check our Web site for updates for your printer software or firmware.

  • Page 136: Understanding Printer Messages

    Troubleshooting Press Enter, or click OK. The Device Manager opens. Click the plus sign (+) beside Universal Serial Bus controllers. If USB Host Controller and USB Root Hub are listed, then the USB port is enabled. For more information, see the computer documentation. EMOVE AND REINSTALL THE PRINTER SOFTWARE Understanding printer messages Alignment Problem...

  • Page 137: Communication Error

    Troubleshooting Change [Paper Source] to [Size] [Type] Paper Try one or more of the following: • Select the paper tray with the correct paper size or type. • Touch Paper Loaded, Continue to continue printing after loading the correct paper size and paper type in the default paper tray.
  • Page 138 The printer is unable to authenticate one or more of the installed ink cartridges. Try one or more of the following: • Press to cancel the current job. • Use only genuine Lexmark ink cartridges. • Install the specified ink cartridges properly.

  • Page 139: Ink Low

    The Cartridge Finder solution available in the SmartSolutions menu appears. • Touch OK to clear the message. • See the User's Guide or visit the Lexmark Support Web site at http://support.lexmark.com for a list of supported ink cartridges. Ink Cartridge Unsupported Try one or more of the following: •...
  • Page 140 Troubleshooting Load [Paper Source] with [Size] [Type] Paper Try one or more of the following: • Load the specified paper in the tray. • Touch Paper Loaded, Continue to clear the message and continue printing. • Press to cancel the current job. Memory Device Error Try one or more of the following: •...

  • Page 141: Printhead Error

    Troubleshooting Paper Tray [x] Removed Insert the specified paper tray into the printer, or touch OK. Printer Memory Full Touch OK or press to clear the message, depending on your printer model. Note: This deletes the print job from the printer memory. Printhead Cannot Move Try one or more of the following: •...
  • Page 142 Troubleshooting Wipe the printhead contacts and the contacts inside the printhead carrier using a clean, lint‑free cloth. Reinsert the printhead, and then close the latch until it clicks into place. Close the printer. Note: If removing and reinserting the printhead does not resolve the error, then turn off the printer, and then turn it back on.
  • Page 143 Touch to clear the message. • If your printer did not come with a printhead, then visit the Lexmark support Web site at http://support.lexmark.com, or contact customer support for more information. • If the message appears even if the printhead is already installed, then see “Printhead Error” in the User’s Guide.
  • Page 144 User’s Guide. Close the printer. • Visit the Lexmark support Web site at http://support.lexmark.com or contact customer support for more information. Printhead Warning One or more cartridges may have been missing for more than two hours since the printer was turned on.

  • Page 145: Scanner Adf Cover Open

    The Cartridge Finder solution available in the SmartSolutions menu appears. • Touch OK to clear the message. • See the User's Guide or visit the Lexmark Support Web site at http://support.lexmark.com for a list of supported ink cartridges. Scanner ADF Cover Open Try one or more of the following: •...

  • Page 146: Clearing Paper Jams

    Try one or more of the following: • Restart your printer. • Update your printer firmware. For more information, visit http://support.lexmark.com. USB Device Not Supported Remove the unrecognized USB device and replace it with a supported device. USB Hub Not Supported Remove the unrecognized USB hub.
  • Page 147 Troubleshooting Check the jam clearance area Lift the scanner unit. Remove the jam clearance cover. Notes: • Squeeze the snap to lift the jam clearance cover. • Make sure that the printhead is moved to the side and away from the jammed paper. Firmly grasp the paper on both sides, and then gently pull it out.

  • Page 148: Check The Paper Tray

    Troubleshooting Reattach the jam clearance cover until it clicks into place. Close the printer. Touch OK or press , depending on your printer model. Check the paper tray Notes: • For select models that support a second tray, make sure you also check the second tray. •...

  • Page 149: Paper Jam In The Duplex Unit

    Troubleshooting Insert the tray. Touch OK or press , depending on your printer model. Paper jam in the exit tray Firmly grasp the paper, and then gently pull it out. Note: Make sure all paper fragments are removed. Touch OK or press , depending on your printer model.
  • Page 150 Troubleshooting Firmly grasp the paper, and then gently pull it out. Note: Make sure all paper fragments are removed. Reinsert the duplex unit. Touch OK or press , depending on your printer model. Paper jam in the ADF (select models only) Note: The parts inside the printer are sensitive.
  • Page 151 Troubleshooting Firmly grasp the paper on both sides, and then gently pull it out. Scenario 1 Scenario 2 Note: Make sure all paper fragments are removed. Close the ADF cover. Touch OK or press , depending on your printer model. Check under the ADF tray Remove the ADF tray.

  • Page 152: Paper Or Specialty Media Misfeeds

    Troubleshooting Firmly grasp the paper on both sides, and then gently pull it out. Note: Make sure all paper fragments are removed. Reattach the ADF tray until it snaps into place. Touch OK or press , depending on your printer model. Paper or specialty media misfeeds These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together.

  • Page 153: Print Troubleshooting

    Troubleshooting Print troubleshooting • “Poor quality at the edges of the page” on page 153 • “Streaks or lines on printed image” on page 154 • “Print speed is slow” on page 154 • “Computer slows down when printing” on page 155 Poor quality at the edges of the page If the "Before you troubleshoot"...

  • Page 154: Print Speed Is Slow

    Troubleshooting From the Print Quality pop‑up menu, choose Best or Photo. Click Print. Streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: HECK THE INK LEVELS Replace low or empty ink cartridges.

  • Page 155: Copy And Scan Troubleshooting

    Troubleshooting Computer slows down when printing If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: HECK THE CONNECTION BETWEEN THE PRINTER AND COMPUTER If your computer is connected to the printer through a USB cable, then try using a different USB cable. EFRESH YOUR NETWORK CONNECTIONS If your computer is connected to an Ethernet or wireless network, then turn off the access point (wireless router) and turn it back on.

  • Page 156: Scanner Unit Does Not Close

    Troubleshooting Scanner unit does not close Lift the scanner unit. Remove any obstruction keeping the scanner unit open. Lower the scanner unit. Poor copy or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: LEAN THE SCANNER GLASS DJUST THE SCAN QUALITY EVIEW THE TIPS FOR COPYING...

  • Page 157: E-Mail Troubleshooting

    Troubleshooting Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

  • Page 158: Fax Troubleshooting

    Troubleshooting ‑ AKE SURE TO ENTER A VALID RECIPIENT E MAIL ADDRESS AKE SURE THE RECIPIENT MAILBOX IS NOT FULL This causes e‑mail to bounce back to your inbox. Cannot attach files (JPEG PDF) ELECT A SUPPORTED FILE TYPE AKE SURE THE FILE SIZE IS NOT TOO LARGE Fax troubleshooting Note: The fax function is available only in select printer models.

  • Page 159: Cannot Send Faxes

    Troubleshooting Check the cable connections for the following hardware, if applicable: Power supply Answering machine Cable modem Splitter Telephone VoIP adapter DSL filter RJ‑11 adapter • If the printer is connected to a Digital Subscriber Line, then make sure you are using a DSL filter for the printer. •...

  • Page 160: Cannot Receive Faxes

    Troubleshooting AKE SURE THAT THE REFIX SETTING IS CORRECT The dialing prefix is the number or series of numbers that you press before you can dial the actual fax number or telephone number. If the printer is in an office setting or in a private branch exchange, then this can be a specific number that you need to press so you can make a call outside the office.

  • Page 161: Cannot Run The Fax Software

    Troubleshooting AKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE If you set the printer to receive faxes manually (Auto Answer Off), then you need to enter the correct code when a fax comes in so that the printer can receive it. From the home screen, navigate to: >...
  • Page 162 Troubleshooting Error Message: What it indicates: Possible solutions: The fax modem of the receiving fax Unsupported Compression • Lower the transmission speed of the machine does not support data fax modem, and then resend the compression. Fax modems compress fax. data to speed up transmission, but the •...

  • Page 163: Memory Card Troubleshooting

    Troubleshooting Error Message: What it indicates: Possible solutions: Auto Answer may have been turned off No Answer • Verify the number, and then resend on the receiving fax machine. the fax. • Set the printer to redial. Note: Depending on your country or region, there may be a limit on the number of redial attempts, regardless of the redial settings...

  • Page 164: Network Troubleshooting Checklist

    Troubleshooting Network troubleshooting checklist Before beginning to troubleshoot the wireless printer, verify the following: General Networking Make sure: • The printer, the computer, and the access point (wireless router) are all plugged in and turned on. • The wireless network is working properly. Try accessing other computers on your wireless network.
  • Page 165 Compare the printer model on the CD to the printer model on the printer. The numbers should either match exactly or be within the same series. If unsure, look for an updated version of the printer software on the Lexmark Web site. For more information, see the printer User's Guide.
  • Page 166 Troubleshooting UN THE INSTALLER AGAIN Close the installer. Remove the CD, and then restart the computer. Insert the CD, and then run the installer again. AKE SURE YOUR COMPUTER IS ABLE TO ACKNOWLEDGE ACTIVITY ON THE PORT Open the Device Manager to check if it has activity whenever a USB device is connected to a USB port: Click , or click Start and then click Run.

  • Page 167: Wireless Troubleshooting

    Troubleshooting If you want to connect only to a VPN, then the documents you want to print will not be printed until you have ended the VPN session. If you want to continue printing while connected to a VPN, then connect the printer to the computer using a USB cable.
  • Page 168 Troubleshooting If your access point is using WPA or WPA2 security, then the WPA passphrase should be: • Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. • From 8 to 63 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WPA passphrase are case‑sensitive.
  • Page 169 Troubleshooting For Windows users Obtain the SSID of the network that the computer is connected to. Type the IP address of your access point into the address field of your Web browser. If you do not know the IP address of the access point: Click , or click Start and then click Run.

  • Page 170: Wireless Print Server Not Installed

    Troubleshooting If you do not know the IP address of the access point, then do the following: From the Apple menu, navigate to: System Preferences > Network > AirPort Click Advanced or Configure. Click TCP/IP. The Router entry is typically the access point. Type your user name and password when prompted, and then click OK.
  • Page 171 Troubleshooting Press Enter, or click OK. Type ipconfig, and then press Enter. The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100. For Macintosh users From the Apple menu, navigate to: About This Mac > More Info From the Contents pane, choose Network.

  • Page 172: Resolving Intermittent Wireless Communications Issues

    Troubleshooting Click the Ports tab. Locate the selected port. The selected port has a check beside it in the Port column. If the Description column of the selected port indicates that it is a USB port, then scroll through the list and select the port with Printer Port in the Description column.
  • Page 173 Troubleshooting LIMINATE NETWORK CONGESTION If a wireless network is too busy, then the computer and printer may have difficulty communicating with each other. Some causes of wireless network congestion can include: • Transferring large files across the network • Networked games •...
  • Page 174 Troubleshooting To assign a static IP address to the printer: Complete the wireless setup, allowing the printer to receive a DHCP address from a DHCP server on the network. Print a network setup page to see what IP address is currently assigned to the printer. Open a Web browser and then type the printer IP address in the address field.

  • Page 175: Notices

    The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

  • Page 176: United States Government Rights

    This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PCL® is a registered trademark of the Hewlett-Packard Company.

  • Page 177: Modular Component Notice

    Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.

  • Page 178: Product Disposal

    The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.

  • Page 179: Power Consumption

    Notices ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Temperature information Ambient temperature 15 to 32°C (60 to 90°F)

  • Page 180: Industry Canada Compliance Statement

    The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.

  • Page 181: Notice To Users Of The Canadian Telephone Network

    If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 182: Notice To Users Of The New Zealand Telephone Network

    Notices Telephone companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources. This has been identified as a major nationwide problem. It is recommended that the customer install an appropriate AC surge arrestor in the AC outlet to which this device is connected.

  • Page 183: Using This Product In Switzerland

    Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 14B5109 or 80D1877) to be installed on any line which receives metering pulses in Switzerland. The Lexmark filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.

  • Page 184: Regulatory Notices For Wireless Products

    Notices Regulatory notices for wireless products This section contains the following regulatory information pertaining to wireless products that contain transmitters, for example, but not limited to, wireless network cards or proximity card readers. Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies.

  • Page 185: Notice To Users In The European Union

    Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
  • Page 186 Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.

  • Page 187: Statement Of Limited Warranty

    Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.

  • Page 188: Limitation Of Liability

    ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
  • Page 189 Lexmark that cannot be excluded or modified. If any such provisions apply, then to the extent Lexmark is able, Lexmark hereby limits its liability for breach of those provisions to one of the following: providing you a replacement copy of the Software Program or reimbursement of the price paid for the Software Program.
  • Page 190 Some states do not allow limitations on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages, so the above limitations may not apply to you. LICENSE GRANT. Lexmark grants you the following rights provided you comply with all terms and conditions of this License Agreement: Use.
  • Page 191 DFARS 252.227-7014 and in similar FAR provisions (or any equivalent agency regulation or contract clause). CONSENT TO USE OF DATA. You agree that Lexmark, its affiliates, and agents may collect and use information you provide in relation to support services performed with respect to the Software Program and requested by you.
  • Page 192 Notices This product is based on Microsoft Print Schema technology. You may find the terms and conditions upon which Microsoft is licensing such intellectual property at http://go.microsoft.com/fwlink/?LinkId=83288. ADOBE SYSTEMS INCORPORATED NOTICE Contains Flash®, Flash® Lite™ and/or Reader® technology by Adobe Systems Incorporated This Product contains Adobe®...

  • Page 193: Index

    37 method 104 cannot send faxes 159 location 11 PIN, Personal Identification cartridges, ink paper capacity 37 Number method 104 ordering 13 Automatic Document Feeder (ADF) confirmation page, fax 92 using genuine Lexmark 14 tray certificate requests 105 location 11...
  • Page 194 Index connection EAP‑TLS 105 configurations 121 EAP‑TTLS 105 Default E‑mail Message 137 conserving energy 21 emission default printer, setting 50 conserving energy, ink, and paper 7 notices 176, 177, 180, 184, 185 default printing mode conserving paper 21 energy changing 51 contact list conserving 7 default settings...
  • Page 195 (Macintosh) 123 removing 14 DSL connection 74 firewall on computer 166 replacing 14 standard telephone line flash drive using genuine Lexmark 14 connection 71 inserting 44 ink levels VoIP 75 printing documents from 41 checking 127 Fax Setup Wizard 83...
  • Page 196 Index installing LexPrint 53 multiple pages per sheet, network printer 124 line filter 74 printing 40 installing optional software 25 LINE port multiple WEP keys 124 installing printer location 12 on wired network linking trays 37 (Macintosh) 106 LiveBox 101 N9UF Box 101 on wired network (Windows) 106 Load [Paper Source] with [Size]...
  • Page 197 Index loading 28, 33 PictBridge-enabled camera Communication Error 137 paper and other supplies connecting 46 Default E‑mail Message 137 ordering 15 poor quality at the edges of Duplex Unit Missing 138 paper exit tray page 153 E‑mail Server Not Specified 138 location 11 poor scanned image quality 156 E‑mail Transmission Error 138...
  • Page 198 60 page does not print 133 recycling 7 to a local computer 59 printer does not respond 134 Lexmark products 16 to a memory card 60 printer printing blank pages 134 WEEE statement 178 to a network 60...
  • Page 199 Index SMTP server transmission report, fax 92 troubleshooting, memory card configuring 66 transmit key checklist 163 software did not install 132 WEP 104 nothing happens when memory software updates Transmit Terminal Identification card is inserted 163 checking 26 (TTI) troubleshooting, print software, optional setting 81 cannot delete documents from...
  • Page 200 Index Macintosh 108 wired (Ethernet) networking for printer works intermittently on USB cable 116 Macintosh 106 wireless network 172 definition 116 wired (Ethernet) networking for Wi‑Fi indicator USB connection Windows 106 description of icons 100 with network connection 121 wireless 121 Wi‑Fi Protected Setup USB Device Not Supported 146 Macintosh 108...

This manual is also suitable for:

Pro910 series

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