Troubleshooting; Before You Troubleshoot; If Troubleshooting Does Not Solve Your Problem; Setup Troubleshooting - Lexmark Pro5500 Series User Manual

Troubleshooting

Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:
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Make sure the power cord is plugged into the printer and into a properly grounded electrical outlet.
•
Make sure the printer is turned on.
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Make sure the printer is securely connected to the host computer, print server, or other network access point.
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Check the printer for error messages, and resolve any errors.
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Check for paper jam messages, and clear any jams.
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Check the ink cartridges, and install new cartridges if necessary.
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Turn the printer off, wait about 10 seconds, and then turn the printer back on.
Note: Make sure the printer is not in Power Save mode. Press and hold
printer.

If Troubleshooting does not solve your problem

Visit our Web site at http://support.lexmark.com to find the following:
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Knowledgebase articles with the latest information and troubleshooting for your printer
•
Live online technical support
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Contact numbers for telephone technical support

Setup troubleshooting

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"Incorrect language appears on the display" on page 128
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"Software did not install" on page 128
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"Print job does not print or is missing pages" on page 129
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"Printer is printing blank pages" on page 130
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"Printer is busy or does not respond" on page 130
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"Cannot delete documents from the print queue" on page 131
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"Cannot print through USB" on page 131
for three seconds to turn off the
127