AT&T MERLIN LEGEND Calling Group Supervizor's Manual page 66

Index/Glossary
A
agent
A member of
Agent buttons
Programmed
use to monitor agent status. 2-15, 2-17, 2-18
agent status buttons
Programmed buttons on calling group supervisor phones that you
use with Agent buttons to change agent status. 2-15, 2-17, 2-19, 2-20,
4 - 8
analog multiline telephone
A style of phone that is compatible with the system and includes the
BIS-10, BIS-22, BIS-22D, BIS-34, and BIS-34D phones, and the
MERLIN® II System Display Console with DSS. 2-1
Auto Answer All
A feature you use to answer calls using a headset or other equipment
attached to your phone. 5-5, 5-8
Auto Login
A feature your company programs for calling groups so that
unanswered calls continue to ring at agent phones until the call is
answered or the caller hangs up. Auto Login also makes all agents
available following a power failure. 3-2, 3-10
a calling group. 1-1, 1-2, 5-1
buttons on calling group supervisor phones that you
Index/Glossary IG-1