AT&T MERLIN LEGEND Calling Group Supervizor's Manual page 43

Calling Group Features
The delay announcement is played only once while a call is
in the queue, and to only one caller at a time. If the device is
unavailable, callers hear ringing until the announcement is
played. Transferred outside callers hear
your company uses it.
If an agent becomes available while the caller is listening to
the delay announcement, the system immediately routes the
caller to the agent. The announcement device is then free for
another queued call.
After the announcement, callers hear ringing or
Music-on-Hold, if your company uses it, until the call
is answered by an agent. (Only outside callers hear
Music-on-Hold; inside callers always hear ringing.)
Note: If you use equipment that rebroadcasts music or other
copyrighted materials, you may be required to obtain a
copyright license from and pay license fees to a third party
such as the American Society of Composers, Artists, and
Producers (ASCAP) or Broadcast Music Incorporated (BMI).
Or you can purchase a Magic on Hold
not require you to obtain such a license, from AT&T or your
authorized dealer.
Music-on-Hold,
®
system, which does
Call Queues 3-7
if