AT&T MERLIN LEGEND Calling Group Supervizor's Manual page 61

Calling Group Agent Activities
To Use Auto Answer All
1.
Check to see that switch on GPA is on Auto.
2. To turn on, press programmed Auto Answer All button.
Green light next to button goes on.
To turn off, press programmed Auto Answer All button.
3.
Green light next to button goes off.
Using a Headset on MLX Phones
Agents using headsets with MLX phones need two buttons on
their phones: Headset Status to activate the headset if they
are going to use both the headset and the handset and
Headset Hang Up to disconnect calls. Agents can program
Headset Status themselves but Headset Hang Up must be
programmed by your company.
Agents can also program a Headset Auto Answer button
and have calls automatically sent to the headset, instead of
pressing line buttons to answer calls. As each call comes in,
the agent hears a tone and can begin speaking immediately.
In addition, agents can program a Headset/Handset Mute
button that temporarily deactivates the microphone in the
headset so the agent can talk with someone in the office
without being heard by the caller.
5-6 Using a Headset