AT&T MERLIN LEGEND Calling Group Supervizor's Manual page 41

Calling Group Features
For example, if agent position 02 accepted the last call, the
search starts with agent position 03. This process continues
with each call that comes in to the group until the circle is
completed and the next call goes to agent position 01.
Linear Distribution
When a call comes in, a system with linear distribution starts
searching for an available agent with the first agent (position
01) in the calling group. The system does not track which
agent took the last call, and when the next call comes in, the
search starts with position 01.
As you assign agents to phones in a calling group with linear
distribution, keep
to handle most of
in mind that the first several agents are likely
the calls.
Station Hunting 3-5