AT&T MERLIN LEGEND Calling Group Supervizor's Manual page 14

Calling Group Overview
Note: If you use equipment that rebroadcasts music or other
copyrighted materials, you may be required to obtain a
copyright license from and pay license fees to a third party
such as the American Society of Composers, Artists, and
Producers (ASCAP) or Broadcast Music Incorporated (BMI).
Or you can purchase a Magic
not require you to obtain such
authorized dealer.
The availability of an agent to take calls is called the agent's
"status." Agents
(available status) and sign out when they finish with a call or
leave their phones for lunch or breaks (unavailable status).
on Hold® system, which does
a license, from AT&T or your
sign in when they are ready to take calls
Calling Group Overview 1-3