AT&T MERLIN LEGEND Calling Group Supervizor's Manual page 63

Calling Group Agent Activities
To Use Headset Feature Buttons
1. Unplug handset.
2. Plug headset into console.
Press programmed Headset Status button.
3.
Green light goes on. You can talk and be heard through headset.
Press line button to answer calls or press programmed
4.
Headset Auto Answer button to activate automatic call delivery.
When using Headset Auto Answer, begin talking after you hear the tone.
Press programmed Headset Hang Up button to disconnect call.
5.
Notes:
To delete Headset Status from a programmed button, you
must first lift the handset.
Headset Auto Answer cannot be activated during a call.
Complete the call then press Headset Auto Answer.
You must press programmed Headset Hang Up button to
disconnect the call even if the outside caller hangs up.
Deactivating the Headset
An agent can deactivate the headset during a call using
Headset/Handset Mute. Press once to deactivate the
microphone in the headset. Press again to resume the call.
Speaker. Press once to transfer the call from the headset
to the speakerphone. Press again use the headset.
If the call is disconnected while the speakerphone is in use,
Headset Auto Answer is discontinued. The agent must press
Speaker again to return to automatic call delivery.
5-8 Using a Headset