Assign The Group Coverage Sender; Assign Cms Agents To A Calling Group - AT&T Call Management System Installation And Programming Manual

Programming the MERLIN LEGEND System for CMS
This section gives instructions for setting up the fallback plan. Have available
MERLIN LEGEND Form 6d, Group Coverage, Form 6e: Group Calling, and
Form 5a, Direct Line Console (DLC)—Analog.

Assign the Group Coverage Sender

Program the CMS supervisor telephone to be a Group Coverage sender. The
receiver, or target, for this sender is the calling group made up of CMS agent
telephones. Refer to Form 6d, Group Coverage for the group number.
Step
1. Display Group Cover
screen
Identify the call coverage
2.
group and save entry
Assign the CMS supervi-
3.
sor as the sender for this
call coverage group
Exit to System Program-
4.
ming

Assign CMS Agents to a Calling Group

Assign up to 20 agents to the calling group that will be the receiver for the
CMS fallback plan. If there are more than 20 agents, create a second group
to be assigned to a different sender. Refer to Form 6e, Group Calling for the
group number and member extensions.
MLX-20L
Extensions
More
Group Cover
Dial group
number
Enter
Dial CMS
supervisor
extension
Enter
Exit
Exit
Setting Up the Fallback Plan
PC
[F6]
[PgUp]
[F3]
Type group
number
[F10]
Type CMS
supervisor
extension
1
[F10]
[F5]
[F5]
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