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Glossary
Factory Setting
Force Delay
Intraflow
Intraflow
Threshold
Jack, Control
Unit
grammed for All-Ring operation or exception thres-
holds by line button number for agent splits and line
group exceptions.
The factory-set value for a system option which
allows CMS to operate immediately after installation.
The supervisor may later improve system perfor-
mance by replacing some initial settings with values
more appropriate to the needs of his or her busi-
ness.
An answering option that causes callers to hear the
entire delay message before being transferred to an
available agent. If forced message delay is off,
calls are transferred as soon as an agent becomes
available, even if the message has not finished.
Automatic transfer of waiting calls from the main
split to the secondary split after a preset number of
seconds. If no agent is available in the main split, a
call that has waited the specified length of time is
intraflowed to an available agent in the secondary
split.
The number of seconds the oldest call waits in the
main split before it is intraflowed (transferred) to an
available agent in the secondary split.
One of several numbered receptacles on the
LEGEND system control unit into which connections
for telephone lines and telephones are plugged.
GL-5
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