Table of Contents
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Index
A
Abandoned call threshold
programming, 8-3
ACW button
assigning to agent, 1-23
Agent Assist button
assigning to agent, 1-33
Agent directory
creating, 5-3
Agent status control
programming, 1-36
Agent telephones
setting up , 1-20 to 1-23
Agents and lines
identifying, 5-1 to 5-9
Alarm On/Off
programming, 8-4
All-Ring
CMS programming, 6-12
MERLIN LEGEND programming, 1-41
Answer delay
programming, 6-8
Automated Attendant
installing loop-backs, 2-16
Available button
assigning to agent, 1-23
B
Backups, 1-3
Barge-In
programming, 1-35
Block renumbering, 1-6
Business name
programming, 8-5
C
Call flow
programming, 6-9
CMS management screens
map, A-3
CMS programming screens
map, A-2
CMS screens
moving between, 4-3
CMS software
installing , 3-1 to 3-5
CMS supervisor
programming features, 1-34 to 1-38
CMS
customizing, 8-1
diskettes, 3-3
exiting, 4-9
Main Menu, 4-2
programming basics, 4-1
Conventions, xii
CU1 and CU2
installing, 2-12
IN-1
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Table of Contents
