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Testing CMS
To perform the test:
1.
In the Line Group Information area in the top half of the System Status
screen, locate the line group that has your helper agent's split as its
secondary split and be sure that intraflow (indicated in the Flow column)
is turned on. (Use the same line group as in the previous test. )
If you have to turn intraflow on for the line group, you can do so from the
Configuration screen.
Have your helper agent enter the ACW state (by pressing the ACW but-
2.
ton until the green light next to it goes on) on all telephones in the
agent's split, except the helper agent's own telephone. That telephone
should be in the Available state.
Make a call to the line group you selected in step 1. Use the same line
3.
as in the previous test.
You should hear the following:
a. Ringing followed by the delay message.
b. Music at the conclusion of the message if the system has Music-
on-Hold and the intraflow threshold (initial setting, 30 seconds) is
longer than the delay message.
c. The agent answer the call at the secondary split when the intraflow
threshold is exceeded.
4.
Hang up the handset.
This concludes the CMS tests.
Intraflow Test
7-8
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