AT&T Call Management System Installation And Programming Manual page 146

Troubleshooting
You pressed [Pause].
You pressed [CTRL] +
or [CTRL] + [BREAK].
PROBLEM: A large number of "ghost" calls are ringing to agents.
Possible Cause
The loop-start reliable
disconnect is set to Yes,
but the local phone com-
pany does not send a reli-
able disconnect signal.
PROBLEM: A large number calls are disconnecting.
Possible Cause
The loop-start reliable
disconnect is set to No,
but the local phone com-
pany sends a reliable
disconnect signal.
Other Problems
9-20
Press any key to continue.
C
Press the reset button to restart CMS.
Contact the MERLIN LEGEND system
manager and reprogram the loop-start reliable
disconnect to No.
Contact the MERLIN LEGEND system
manager and reprogram the loop-start reliable
disconnect to Yes.
Corrective Action
Corrective Action