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Building a Shift Configuration
1.
From the Configuration screen, press [F1] (Splits) to highlight the Agent
Splits screen for Configuration 1. Figure 6-3 shows a completed Agent
Split screen.
2.
Press [F6] (Change Split ID).
The editing function keys replace the screen's function keys, and the following
prompt appears on the prompt line:
CHANGE SPLIT ID:
Enter a split number and a split ID.
3.
To save the entry, press [F8] (Enter Data).
4.
The prompt disappears, the screen's function keys replace the editing function
keys, and the new split ID appears on the screen.
Press [F1] (Add Agent).
5.
The editing function keys replace the screen's function keys, and the following
prompt appears on the prompt line:
ADD AGENT : ID:______ Pos #:___ Split #:__
Enter the information for the first agent in the split.
6.
To save the entry, press [F8] (Enter Data).
7.
The prompt disappears, the screen's function keys replace the editing function
keys, and the information you entered appears on the screen.
8.
Repeat steps 5 through 7 for each agent in the split.
Repeat steps 2 through 7 to identify the other splits in Shift
9.
Configuration 1 and assign agents to them.
To return to the Configuration screen from the Agent Splits screen,
10.
press [F7] (Config Screen).
Split #:__
New Split ID:____
Assigning Splits 6-5
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