AT&T Call Management System Installation And Programming Manual page 103

Building a Shift Configuration
Bon Voyage Travel
— A g e n t —
Split Pos
1 PERS
16 TOM
17 CLIFF
19 ERNIE
21 DEB
23 BOB
24 SHERM
25 WALT
2 CHART
27 BEN
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
Configuration #1 -
F Add F Remove
1 Agent 2 Agent
Figure 6-3. Agent Split Screen
6-6 Assigning Splits
AGENT SPLITS
— A g e n t —
ID
Split P
OS
3 CORP 37 IKE
39 TINA
40 DIANA
4 SUPPT 42 RON
43 NANCY
5 -
6 -
F Move FReplace
3 Agent 4 Agent
ADMIN CMS R3.0
LINE GROUP OPTIONS
Num
I D
Group Lines Delay
—Splits— Intra
Gp Main Sec Flow
F New
F Change
5 Agent
6Split ID 7 Screen 8Directry
8:02p 03/04
Answer Force Auto
Delay ACW
CALL FLOW
Flow All
Spl Thresh
Ring
F10 -
Help
F Config
F Agent