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Troubleshooting
WARNING--One or More Line Groups has No Lines.
Effect on Call Management: Calls cannot come into a line group with no
l i n e s .
Possible Cause
At least one agent split is
assigned to at least one
empty line group.
Intraflow is turned on, but
no secondary split is
assigned.
Corrective Action
the Initialization screen:
From
1.
Press [F1] to display the Configuration
screen.
In the Call Flow area, find the line
2.
group(s) (A–D) with no lines and at least
one agent split:
— To assign lines to an empty line
group, exit call management and fol-
low the instructions for "Programm-
ing CMS Lines" in Chapter 5.
— To reassign an agent split from an
empty line group, follow the instruc-
tions for "Dynamic Reconfiguration"
in Chapter 6 of the CMS Supervisor's
Guide.
From the Initialization screen:
1. Press [F1] to display the Configuration
screen.
2. In the Call Flow area, find the line
group(s) with intraflow turned on and no
secondary split assigned.
3. Turn intraflow off or assign a secondary
split to the line group by following the
instructions for "Turning Intraflow On/Off"
in Chapter 6.
Warning Messages
9-11
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