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Appendix A: Guide to CMS Screens
CONFIGURATION
F1
F2
F3
LINE
CALL
SPLITS
FLOW
GROUPS
ADD
ANSWER
ASSIGN
F1
F1
F1
—
—
—
AGENT
DELAY
REMOVE
FORCE
F2
F2
F2
—
—
—
DELAY
AGENT
ON/OFF
F3
MOVE
AUTO
F3
F3
—
—
—
ACW
THRESH
AGENT
F4
F4
ALL-RING
REPLACE
—
—
ON/OFF
AGENT
F5
NEW
—
AGENT
CHANGE
F6
—
SPLIT
0
AGENT
F8
—
DIRECTORY
NOTES:
Additional Call Management screens and function keys are provided to allow for easy navigation between configuration and system status displays
as well as easy access to the Events Log.
After initialization is complete and another menu is selected, the system menu screen can be used to select configurations, review system status
screens, print reports and exit call management.
Figure A-2. Call Management Screen Map
CMS MAIN MENU
F1
ADMINISTRATION
START CALL
MANAGEMENT
MENU
INITIALIZE
STORED SHFT
CONFIGURATIONS
SELECT AND
INITIALIZE ONE
CONFIGURATION
F8
SYSTEM
INITIALIZATION
COMPLETE
MENU
F1
F5
PRINT
REPORTS
F4
F5
F6
F7
CONFIG
EVENTS
LINE
SPLIT
LOG
STATUS
STATUS
LIST
CHANGE
CHANGE
F1
F1
—
—
AGT STAT
PRIORITY
SPLITS
FLOW
SET
F5
F4
REPORT
MENU
AGENT SPLIT
F1
SUMMARY
SPLIT
F2
REPORT
LINE GROUP
F3
REPORT
F4
ALL
REPORTS
F6
EVENTS LOG
REPORT
F2
F1
DAY/
SET
NIGHT
OPTIONS EXCEPTIONS
SERVICE
SELECT
F1
F1
—
—
LEVEL
CONFIG
ABANDON F2
F2
SAVE
F2
—
—
CONFIG
THRESH
F3
ALARM
RENAME
F3
—
—
CONFIG
ON/OFF
CHOOSE
DELAY
F4
F4
—
—
MSG
STARTUP
LENGTH
BUSINESS
F5
—
NAME
DAILY
CUMULATIVE
DAILY
CUMULATIVE BY DAY
CUMULATIVE BY HOUR
DAILY
CUMULATIVE BY DAY
CUMULATIVE BY HOUR
DAILY
CUMULATIVE BY DAY
CUMULATIVE BY HOUR
EXIT CALL
MANAGEMENT
F3
SYSTEM
STATUS
F6
F3
F4
F5
EVENTS
SPLIT
SELECT
LINE
LOG
STATUS
STATUS
F1
CHANGE
F1
AGENT
—
F1
—
PRIORITY
EXCEPTIONS
—
SPLIT
—
EXCEPTIONS
F3
GROUP
—
EXCEPTIONS
F7
CONFIG
SCREEN
CHANGE
AGENT
STATUS
A-3
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