Table of Contents
Advertisement
Troubleshooting
WARNING--One or More Main or Secondary Splits Has No Agent.
Effect on Data Collection:
If both the main and secondary splits assigned to a line group have no
agents, calls coming in on that group of lines are not answered.
If the main split has agents but the secondary split does not, calls
coming in on that group of lines cannot be intraflowed.
If the main split has no agents but the secondary split does and
intraflow is on, calls coming in on that group of lines go to the secon-
dary split as soon as the intraflow threshold is exceeded.
Possible Cause
At least one empty split is
assigned to at least one
line group.
WARNING--Printer Not Ready. Using Prt Sc Key Will Halt CMS.
Status Indicator:
Effect on Call Management: If you use the [PrtSc] key when this mes-
sage is displayed, CMS will stop managing calls.
Effect on Data Collection: If CMS stops managing calls, all data collec-
tion stops, but resumes when the problem is corrected. Data are saved for
the portion of the hour that CMS was managing calls.
Warning Messages
9-12
From the Initialization screen:
1. Press [F1] to display the Configuration
screen.
2. In the Agent Splits area, find the split(s)
with no agents.
3. Assign agents to the empty split(s) or
remove the empty splits by following the
instructions for "Dynamic
Reconfiguration" in Chapter 6 of the
CMS Supervisor's Guide.
Don'tPrtSc
Corrective Action
Advertisement
Table of Contents
