Table of Contents
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S
Screens
CMS management, A-3
CMS programming, A-2
Secondary splits
assigning, 6-10
Service level limit
programming, 8-3
Shift configuration
building, 6-1 to 6-17
naming, 6-13
programming call flow, 6-9
programming line group options, 6-7
programming splits, 6-4
saving, 6-14
selecting, 6-3
Single renumbering, 1-7
Software
installing, 3-1 to 3-5
Starting CMS, 4-2
Supervisor
programming features, 1-34 to 1-38
System errors, 9-14 to 9-15
System mode
programming, 1-4
System options
programming, 8-2 to 8-5
System programming mode
entering, 1-2
System programming
description, 1-2
System renumbering, 1-5
I N - 4
T
T1 lines
programming, 1-13
Telephone programming
description, 1-3
Testing CMS, 7-1 to 7-8
agent status test, 7-5
intraflow test, 7-7
line status test, 7-3
startup test, 7-2
voice announcement unit test, 7-6
Transfer audible
programming, 1-9
Transfer return time
programming, 1-8
Transfer-to-queue
installing loop-backs, 2-16
programming, 1-40
Transfer-to-split
programming, 1-38
Trunks
setting up, 1-10 to 1-14
U
Upgrade
from MERLIN CMS, B-1
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