AT&T Call Management System Installation And Programming Manual page 155

Appendix A: Guide to CMS Screens
START CALL
MANAGEMENT
STORED SHIFT
CONFIGURATIONS
CONFIGURATION
AGENT
SPLITS
LINE
GROUPS
CALL
FLOW
Figure A-1. CMS Programming
A - 2
CMS MENU
ADMINISTRATION
AGENT
ADMINISTER LINES
DIRECTORY
AND LINE GROUPS
Screen Map
MENU
REPORTS
SET
OPTIONS
PRINT
ADMINISTER
EXCEPTIONS
SERVICE
LEVEL
EXCEPTIONS
ABANDON
THRESHOLD EXCEPTIONS
ALARM
LINE GROUP
ON/OFF
EXCEPTIONS
.
DELAY MSG
LENGTH
BUSINESS
NAME
AGENT
SPLIT
ASSIGN
ALERTS