Glossary
Transfer-to-Split
Transfer Return
Interval
jack, which is assigned to a CMS line group.
Transferred calls are treated as new CMS calls;
CMS distributes them to the appropriate agents and
maintains historical records.
A feature that allows an agent to transfer calls to
another split by pressing a button on his or her tele-
phone. All telephones in the other split ring.
Agents in the other split pickup the call using the
LEGEND system Cover button feature.
The number of times a transferred call rings before
returning to the telephone from which it was
transferred.
GL-9