KAPERSKY ANTI-VIRUS 5.0 - FOR WINDOWS WORKSTATIONS Administrator's Manual page 201

Appendix A
Attention! You can send suspicious files to Kaspersky Lab only if they
were scanned using the anti-virus database updated on the day you are
sending this file.
In order to send a suspicious file for examination to Kaspersky Lab,
select the suspicious file in the Quarantine window (see section 5.10.1.2
on page 103) and use the
Clicking the hyperlink will automatically open a window of the mail client installed
on your computer, e.g. Microsoft Outlook Express, and create an e-mail
message with the suspicious file attached. Send the message. Experts at
Kaspersky Lab will closely examine the file you have sent and attempt to recover
all the data in it. You will receive a full report regarding the results of file
examination.
Please note that you may send no more than three files to Kaspersky
Lab for examination within one day. Each file must have been scanned
by Kaspersky Anti-Virus with a database updated no more than three
days before the dispatch.
It may happen that Kaspersky Anti-Virus does not detect files that you are
absolutely confident are infected with a new virus type during scanning. Such
files can also be sent to Kaspersky Lab for analysis.
In order to send the files which you suspect of virus infection for
analysis at Kaspersky Lab,
use the Send file for analysis
tab (see Figure 4). Indicate the suspicious files in the standard browsing
window.
The procedure of sending an e-mail message to Kaspersky Lab is absolutely
identical to the one described for sending suspicious quarantined objects.
Send to Kaspersky Lab for analysis
hyperlink in the left frame of the Support
201
hyperlink.